Operational Risk Management


The risk resulting from inadequate or failed internal processes, systems, human error, or from external events related to any element of payment, clearing, and settlement systems.


NPCI identifies and assesses the operational risk inherent in all its material products, activities, processes and systems. Furthermore, NPCI ensures that before new products, activities, processes and systems are introduced or undertaken, the operational risk inherent in them is subject to adequate assessment procedures.

The Objectives of NPCI ORM framework is:

  • To identify, evaluate & control, measure, monitor and report operational risks for all Units across the organization.
  • To develop a "risk aware" culture that encourages all staff to identify risks and associated opportunities and to respond to them with cost effective actions.