Dispute Redressal Mechanism

Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app.
End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto
A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions
The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself

Complaint

Transaction

Nature of transaction

Please select the issue from drop down list

Required

Issue

Please select the issue from drop down list

Required

Comments

Provide brief about your issue. Not greater than 500 characters

Required

Transaction ID *

Please enter your transaction reference number. It starts with 1, 7, 8, 9 or 0

Required

Bank Name

Please select the issue from drop down list

Required

VPA *

Please enter your Virtual Payment Address (VPA)

Required

Amount *

Please capture rupee & paise separately in the box provided

Required

Date of Transaction

Please use the calendar to select the date

Required

Email ID

Please enter your mail ID

Please enter valid email id

Registered Mobile No *

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Attach your updated bank account statement

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Submit

Note: Please ensure contact details provided are correct before submitting

Issue

Please select the issue from drop down list

Required

Comments

Provide brief about your issue. Not greater than 500 characters

Required

Bank Name

Please select the issue from drop down list

Required

VPA *

Please enter your Virtual Payment Address (VPA)

Please enter valid VPA

Email ID *

Please enter your mail ID

Please enter valid email id

Registered Mobile No *

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Attach your updated bank account statement

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Submit

Note: Please ensure contact details provided are correct before submitting

Account

Issue *

Please select the issue from drop down list

Required

Comments

Provide brief about your issue. Not greater than 500 characters

Required

Bank Name *

Please select the issue from drop down list

Required

VPA *

Please enter your Virtual Payment Address (VPA)

Please enter valid VPA

Email ID *

Please enter your mail ID

Please enter valid email id

Registered Mobile No *

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Attach your updated bank account statement

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Submit

Note: Please ensure contact details provided are correct before submitting

Registration

Issue

Please select the issue from drop down list

Required

Comments

Provide brief about your issue. Not greater than 500 characters

Required

Bank Name *

Please select the issue from drop down list

Required

Email ID *

Please enter your mail ID

Please enter valid email id

Registered Mobile No *

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Attach your updated bank account statement

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Submit

Note: Please ensure contact details provided are correct before submitting

SMS

Issue

Please select the issue from drop down list

Required

Comments

Provide brief about your issue. Not greater than 500 characters

Required

Bank Name *

Please select the issue from drop down list

Required

Email ID *

Please enter your mail ID

Please enter valid email id

Registered Mobile No *

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Attach your updated bank account statement

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Submit

Note: Please ensure contact details provided are correct before submitting

Issue

Please select the issue from drop down list

Required

Comments

Provide brief about your issue. Not greater than 500 characters

Required

Bank Name *

Please select the issue from drop down list

Required

VPA *

Please enter your Virtual Payment Address (VPA)

Please enter valid VPA

Email ID *

Please enter your mail ID

Please enter valid email id

Registered Mobile No *

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Attach your updated bank account statement

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Submit

Note: Please ensure contact details provided are correct before submitting

Others

Select a option * Have complaint/reference number
No reference number

Please choice one option

Issue

Provide brief about your issue. Not greater than 500 characters

Required

Bank Name

Please select the issue from drop down list

VPA

Please enter your Virtual Payment Address (VPA)

Email ID

Please enter your mail ID

Registered Mobile No

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Attach your updated bank account statement

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Submit

Note: Please ensure contact details provided are correct before submitting

Feedback

Enter Name Required

Enter Email Please enter valid email id

Feedback Required

Mobile Number Please enter valid 10 digit mobile number

Submit

UPI

Complaint

Feedback