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Dispute Redressal Mechanism

  • Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app.
  • End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto
  • A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
  • The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions
  • The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself
Complaint
Transaction

Please select the issue from drop down list

Required

Please select the issue from drop down list

Required

Provide brief about your issue. Not greater than 500 characters

Required

Please enter your transaction reference number. It starts with 1, 7, 8, 9 or 0

Required

Please select the issue from drop down list

Required

Please enter your Virtual Payment Address (VPA)

Required

Please capture rupee & paise separately in the box provided

Required

Please use the calendar to select the date

Required

Please enter your mail ID

Please enter valid email id

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Note: Please ensure contact details provided are correct before submitting

PIN

Please select the issue from drop down list

Required

Provide brief about your issue. Not greater than 500 characters

Required

Please select the issue from drop down list

Required

Please enter your Virtual Payment Address (VPA)

Please enter valid VPA

Please enter your mail ID

Please enter valid email id

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Note: Please ensure contact details provided are correct before submitting

Account

Please select the issue from drop down list

Required

Provide brief about your issue. Not greater than 500 characters

Required

Please select the issue from drop down list

Required

Please enter your Virtual Payment Address (VPA)

Please enter valid VPA

Please enter your mail ID

Please enter valid email id

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Note: Please ensure contact details provided are correct before submitting

Registration

Please select the issue from drop down list

Required

Provide brief about your issue. Not greater than 500 characters

Required

Please select the issue from drop down list

Required

Please enter your mail ID

Please enter valid email id

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Note: Please ensure contact details provided are correct before submitting

SMS

Please select the issue from drop down list

Required

Provide brief about your issue. Not greater than 500 characters

Required

Please select the issue from drop down list

Required

Please enter your mail ID

Please enter valid email id

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Note: Please ensure contact details provided are correct before submitting

Login

Please select the issue from drop down list

Required

Provide brief about your issue. Not greater than 500 characters

Required

Please select the issue from drop down list

Required

Please enter your Virtual Payment Address (VPA)

Please enter valid VPA

Please enter your mail ID

Please enter valid email id

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

Please enter valid 10 digit mobile number

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Note: Please ensure contact details provided are correct before submitting

Others


Please choice one option

Provide brief about your issue. Not greater than 500 characters

Required

Please select the issue from drop down list

*

Please enter your Virtual Payment Address (VPA)

*

Please enter your mail ID

*

Please enter your 10 digit mobile number. Do not prefix with +91 or "0"

*

Files must be less than 2 MB. Allowed file types: jpg jpeg pdf zip.

Required

Note: Please ensure contact details provided are correct before submitting

Feedback
Required
Please enter valid email id
Required
Please enter valid 10 digit mobile number