Register a Complaint

* Note : Complaints with respect to fraudulent/unidentified/unauthorised transactions to be raised with your respective bank for redressal.

Product type * This field is mandatory.

Please select transaction type* This field is mandatory.

First 6 digits of card number * Invalid

Last 4 digits of card number * Invalid

Select your Bank Name * Bank Name is mandatory.

Transaction Date* Required

Transaction Number / RRN (12 Digit Only) * Transaction Number / RRN is mandatory. Transaction Number / RRN must be 12 digits.

Account Number This field is mandatory.

Transaction Amount * This field is mandatory. Transaction Amount should be greater than 0 and less than equal to 10,000

Mobile No. / Contact No. * Enter 10 digit valid mobile no.

First Name * First Name is mandatory.

Last Name * Last Name is mandatory.

Email ID * Invalid Email

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Bank Complaint Date – DD / MMM / YYYY (optional)

Enter Disputed Amount * (default amount selected in transaction/ Cannot exceed the transaction amount)

Select the Appropriate Reason Code from drop down * This field is mandatory.

Comment * Required

Upload documents only in .jpg | .png | .pdf | .docx file Required

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Disclaimer

NPCI is facilitating customers of the Banks & other Institutions that are using payment systems operated by NPCI & are routing transactions through NPCI’s payment systems (“Member/s”), to check the status of a financial transaction in NPCI’s records and to register complaints with the Member/s & check status thereof; and
NPCI will make available the complaint to relevant Member/s where the complainant holds its account, for necessary action & Member/s shall be responsible to resolve the complaint. Once a complaint is registered or is closed on this website, the user may check the final status of such complaint or such transaction with its (Member) Bank or Institution using the relevant transaction details or Complaint Reference Number (CRN)