National Electronic Toll Collection is a program which uses FASTag device that employs Radio Frequency Identification (RFID) technology, for making toll payments directly from the prepaid account linked to it.
National Electronic Toll Collection (NETC) program has been launched by NPCI, NHAI & IHMCL to automate toll collection to ease out traffic woes and create an efficient and interoperable system on a national scale covering all toll plazas. Currently we cover 390+ National Toll Highway Plazas and 7 State Toll Plazas. Please click here to view the complete list.
The main objective of NETC Program is to evolve the NETC ecosystem into a four party scalable model (i.e. Issuer, Acquirer, NPCI and Toll Plaza Operator). It provides an opportunity to evolve a simple and robust framework which is secure, reliable and interoperable across the country.
To serve the sub-goal of Government of India:
Electronification of retail payments
Reduce air pollution by reducing the congestion around toll plaza
Reduce fuel consumption
FASTag is a perfect solution for a hassle-free trip on national highways. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. The tag can be purchased from tag issuers and if it is linked to the prepaid account, then you need to recharge/ top up the tag as per your requirement.
Cashless payment – FASTag users don’t need to carry cash for toll transactions, and don’t need to worry about collecting the exact change
Promotional cashback – All FASTag users will get a monthly cashback of 5% on toll transactions in FY 2018-19.
Faster transit – Auto-debit of exact amount through the FASTag enables faster transit through the toll plazas and saves time
Online recharge – FASTag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net Banking
SMS alerts – Instant SMS alerts on registered mobile number for toll transactions, low balance, etc.
FASTag has unlimited validity. The same FASTag can be used till the tag can be read by the reader and not tampered with. In case the reading quality depreciates due to wear and tear, customer can reach out to their Issuing Bank for a replacement.
Adopting FASTag for toll payments is voluntary at this stage of the program. However, it may be made mandatory in future at some locations. FASTag is applicable for all categories, kinds, makes and types of vehicles.
FASTag is issued by Issuing Banks and banks charges a fixed deposit and recharge value threshold limit as per their internal policy. Please check the ‘Fees and Charges’ section of the respective Issuer Bank website for details.
Please refer to the NETC live member bank section on the NPCI website.
FASTag is presently operational at 650+ toll plazas across National Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the ‘Active Toll Plazas’ section. Please visit www.ihmcl.com for detailed information.
Member can either join as an Issuer or an Acquirer and can also join as both Acquirer and Issuer.
Onboarding new member bank has to have an RTGS account with RBI.
Registration in NETC System
UAT Testing – NETC & EGCS
From 15th December 2019 all lanes at National Highway toll plaza will be declared as dedicated FASTag Lane except for one Hybrid lane. Non -FASTag users will be charged double the fee if they pass through FASTag lanes.
Hi, in order to buy FASTag, you are requested to kindly visit any of the Point of Sale (PoS) locations at Toll Plazas / PoS outlets of the NETC Member Banks / their distribution agents/ their Sales offices. Alternatively, you can also apply online at the respective issuer bank's website or at http://www.nhai.gov.in/#
"Customer needs to submit the following documents along with the application form for FASTag:
PayTm Payments Bank
IDFC FIRST Bank
Kotak Mahindra Bank
Bank of Baroda
City Union Bank
South Indian Bank
Saraswat Coop Bank
Airtel Payments Bank
Nagpur Nagarik Coop Bank
Fino Payments Bank
Updated list available on https://www.npci.org.in/netc-live-members
National Electronic Toll Collection (NETC) system enables the customer to make the electronic payment at NETC enabled toll plaza on the highway without stopping at the toll using RFID technology.
No. NPCI does not issue FASTag. NPCI has developed NETC System which facilities to make the toll payment electronically.
Around 650+ toll plazas are live on FASTag now. List of toll plaza is available on IHMCL or NHAI website. You can also check for the list here
We request you to kindly contact the issuing bank's customer service desk to report the double deduction issue. They will review your complaint and based on its merit, raise a chargeback for the duplicate transaction.
We request you to kindly visit your bank's website or the NETC customer service desk for replacing the FASTag.
We would request you to contact the issuing bank for the dispute raised and ask them to resolve the same.
We request you to kindly contact the issuing bank's customer service desk to report the incorrect deduction issue. They will review your complaint and based on its merit, raise a chargeback for the excess.
You can share the transaction details with us in the following format in order for us to look into the issue more keenly and resolve the same at the earliest.
For multiple transaction failures, we would request you to kindly share the details separately for each transaction. The details can be shared with us on our NETC handle on twitter (@FASTag_NETC
We would request you to kindly contact your issuing bank's customer service desk to raise a complaint regarding the delayed delivery of FASTag.
FASTag can be used in all toll plazas of National highways and for a few State Highways where it has been implemented. However, we request you to check the list of FASTag enabled plazas on your bank's website to ensure it works for the highways you use.
FASTag will work on all the enabled toll plazas across the country. In case you are shifting to a different city or changing your current address, you are requested to kindly communicate the same to your Tag issuing bank.
In case the FASTag gets damaged, you as a vehicle owner / user should approach your Tag issuing bank and request them for a replacement.
In case you have sold or transferred your vehicle, we would request you to inform your issuing bank about the same and close the account.
The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your usage.
As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.
The categorization is primarily based on the size and load they carry and type of use (commercial/personnel) of a vehicle.
The monthly pass facility is specific to each toll plaza. You may call your Toll Free customer care to check the details. You can also avail Monthly Pass Facility on NHAI website.
Please check the process of updating the vehicle number with your issuing bank. You may call your Issuing bank toll-free Customer Care for assistance.
Please check the generate/reset password policy with your issuing bank. You may call your Issuing bank toll-free Customer Care for assistance.
In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported at firstname.lastname@example.org or call on toll free number 1033
FASTag will cost a maximum of 100/- as per the guideline from the MorTH (Govt. Of India). However few banks are offering it free of cost. Bank will collect additional money from customers to fund the FASTag link wallet and details of the same are available on the Issuer Bank website.
Customers can recharge the FASTag account in the denomination of 100 rupees and the maximum amount of recharge is decided basis on the type of vehicle & account link to FASTag. The maximum amount of recharge is defined on all bank’s websites.
Customers will get FASTag account Login details in the welcome kit share by the bank or the Customer can call on the bank Call center and get the login details.
FASTag is accepted at 600+ toll plazas on National & State Highways across the country. New toll plazas are getting added every month, you can see the list of plazas in the 'Active Toll Plazas' section on www.ihmcl.com website.
FASTag is accepted at 536+ toll plazas on National & State Highways across the country. FASTag enabled toll plaza are having hoarding before 500 meters of the plaza and the lane at the plaza are having FASTag signage and boards which is easily visible from the distance. Customers also can ask the toll booth person for paying through FASTag. You can also get a list of toll plazas on FASTag at PDF/Plaza Master-31-08-2019 - PDF.pdf
In case FASTag is not acceptable at the toll plaza, the Customer should call on the 1033 toll-free number and register the complaint about the same. 1033 call center is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.
Once the Customer paid through FASTag, He will get SMS mentioning Toll Name, Transaction Date, Transaction Amount and Available Balance in FASTag account.
Customer can use only one tag with one vehicle. Once Tag is affixed on the windshield of the vehicle, it cannot be removed as it will get destroyed and will not work at the toll plaza.
Yes, the Customer has to use the lanes demarcated only for FASTag users. Only FASTag marked lanes have the required RFID infrastructure installed to read FASTag. In case you enter cash- lane, the FASTag will not be read and cash needs to be paid.
In case ETC equipment is not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call on 1033 toll-free number and register the complaint on centralize call center set up by NHAI (Gov. of India) about the issue at the toll plaza.
Post payment through FASTag, the Customer will receive an SMS on his registered mobile number for each transaction and balance is deducted from your FASTag account. You can also check the toll fare on the NHAI website for your respective toll plazas.
The customer should report the damage or loss of tag/vehicle to his bank immediately by calling on bank call center or visit the nearest bank branch and request to blacklist the tag so no further transaction is allowed on the FASTag. Balance amount in FASTag account will be blocked. Customer can apply for new FASTag get the balance amount transfer to his new FASTag account or withdraw the balance amount by giving request this bank.
User fees on a particular toll plaza is based on this distance of the road and type of highways i.e. National Highway, State Highway and Express Highway.
There is no change in the toll fare for FASTag. Toll Fare will be same for any mode of payment at the toll. Customer will have benefit of cashback if they pay through FASTag.
Customer should call his Issuing bank customer care numbers and block his FASTag account.
FASTag can be used on few of the state highway toll plazas. List of state highway toll plaza enabled with NETC FASTag is available on www.ihmcl.com.
In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only is collected.
Local concession or any other discount can be avail through FASTag. For local pass concession, Customer need to get the eligibility proof from toll plaza and submit the proof while applying for FASTag along with relevant document to his Issuing bank to avail applicable concession in toll fee.
A blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases Customer should call his bank toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, customer should recharge his tag when he gets the alert of low balance from his bank. Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.
In case FASTag is not acceptable at the toll plaza, Customer should call on the 1033 toll free number and register the complaint for the same. 1033 call center is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.
In case forcing to pay by cash though your account is having sufficient balance in FASTag, Customer should call on the 1033 toll free number and register the complaint for the same. 1033 call center is set up by NHAI (Govt. of India) for all road assistance to the highway user which includes FASTag as well.
All the tag issued by bank is pre-activated with minimum amount paid by customer at the time of buying the tag. In case customer FASTag is not activation, Customer should call the Bank toll free number and register complaint with bank.
No, any RFID Tag will not be acceptable at the National Highway toll plaza. Only FASTag will be accepted on National Highway toll plazas.
Both are different tags. The Mumbai Bandra –Worli Sea link ETC Tag is different than FASTag and same cannot be used on National Highway Toll Plazas, similarly you cant use FASTag on the Bandra Worli sea-link.
Customer will be allowed to pass through the 1st Toll plaza of his journey later for the next toll plaza his tag status will be shown under low balance. Hence either customer have to recharge his FASTag account or has to pay in cash while passing the Toll Plaza.
Army Officers can take the FASTag from any of the FASTag issuing bank by showing relevant proof while applying for FASTag.
Handicapped person can take the FASTag from any of the FASTag issuing bank by showing relevant documents proof while applying for FASTag.
Return journey toll fare rules are configured at toll plaza acquiring bank system and acquiring bank is responsible to calculate return journey benefit on the basis of Plaza fare rules and transaction time.
UPI ID of FASTag is NETC. Vehicle Registration Number@ Customer bank. For e.g. Vehicle Registration number is MH04BB1234 and issuer bank is ICICI Bank then UPI ID will be netc. MH04BB1234@ICICIbank. Customer should get the UPI ID validated with his bank before recharging FASTag through UPI.
If Customer has recharge the Tag and amount debited this account but not credited to his FASTag account Customer should call on his bank Call center and raise the request for reversal.
In case the equipments are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call on 1033 toll free number and register the complaint on centralize call center set up by NHAI (Gov. of India) about the issue at the toll plaza.
It is digital initiative of Govt. of India where all the National Highway toll plazas are mandated to have FASTag lane. In case any plaza is not having the FASTag lane or not accepting the FASTag please call on 1033 and register your complaint.
You can call on your bank call center number and register your complaint or mail at email@example.com
In case RC is not issued to customer, still they can get FASTag basis vehicle VIN (Vehicle Identification Number) and Engine Number. Do let us know if we can help you with anything else.
You can pay through other means of payment and lodge complaint at 1033 call center.
Download the MyFASTag app and link it you bank account.
Security Deposit is taken by Bank against the tag issued to customer. In case customer defaults in payment, banks can adjust the dues from Security deposit.
FASTag is linked to the vehicle and any account can be link to it. The account holder should be in blood relationship of the vehicle owner.
Blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases Customer should call his bank toll free call center numbers and get the reason of blacklist.
To avoid Blacklisting of tag, customer should recharge his tag when he gets the alert of low balance from his bank.
Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.
Security Deposit is decided by Banks and it will vary basis on Vehicle class and bank policies.
There are 7 defined vehicle class, you can call your banks call center and get your vehicle class by giving information about your vehicle.
a. You receive SMS notifications from your bank for each FASTag
b. You can log on to your website / portal to check your account balance,
c. You call your bank contact center number to know your balance.
Currently it's available on Andriod and will be available on iOS soon.