| Dispute Data (Nov'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.40 | 0.25% | 3,450 | 3,398 | 52 |
| 2 | Axis Bank Ltd | 12.75 | 0.31% | 39,163 | 9,127 | 30,036 |
| 3 | Equitas Small Finance Bank | 0.00 | 0.00% | 1 | 1 | 0 |
| 4 | HDFC Bank | 6.80 | 0.48% | 32,643 | 32,416 | 227 |
| 5 | ICICI Bank | 86.40 | 0.23% | 199,387 | 167,496 | 31,891 |
| 6 | IDBI Bank | 5.35 | 0.17% | 9,065 | 8,691 | 374 |
| 7 | IDFC FIRST Bank | 114.23 | 0.28% | 321,737 | 142,906 | 178,831 |
| 8 | Karur Vysya Bank | 0.17 | 0.31% | 522 | 295 | 227 |
| 9 | Paytm Payments Bank | 47.89 | 0.19% | 92,647 | 76,971 | 15,676 |
| 10 | State Bank of India | 3.09 | 0.31% | 9,462 | 8,720 | 742 |
| 11 | Yes Bank | 7.57 | 0.29% | 21,583 | 11,821 | 9,762 |
| Dispute Data (Oct'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| Airtel Payments Bank | 1.37 | 0.14% | 1,971 | 1,956 | 15 | |
| Axis Bank Ltd | 12.48 | 0.22% | 27,507 | 27,507 | 0 | |
| Equitas Small Finance Bank | 0.01 | 0.47% | 26 | 25 | 1 | |
| HDFC Bank | 7.23 | 0.04% | 3,183 | 3,115 | 68 | |
| ICICI Bank | 87.81 | 0.04% | 34,770 | 33,155 | 1,615 | |
| IDBI Bank | 5.33 | 0.08% | 4,441 | 4,324 | 117 | |
| IDFC FIRST Bank | 111.83 | 0.14% | 1,61,697 | 1,61,697 | 0 | |
| Karur Vysya Bank | 0.16 | 0.11% | 174 | 174 | 0 | |
| Paytm Payments Bank | 46.93 | 0.08% | 35,289 | 35,100 | 189 | |
| State Bank of India | 4.99 | 0.14% | 6,773 | 6,035 | 738 | |
| Yes Bank | 4.84 | 0.26% | 12,682 | 12,675 | 7 | |
| Dispute Data (Sep'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.18 | 0.39% | 4,531 | 1,536 | 2,995 |
| 2 | Axis Bank | 11.38 | 0.36% | 41,203 | 15,982 | 25,221 |
| 3 | Equitas Small Finance Bank | 0.01 | 1.54% | 143 | 0 | 143 |
| 4 | HDFC Bank | 6.78 | 0.43% | 28,939 | 20,171 | 8,768 |
| 5 | ICICI Bank | 79.60 | 0.17% | 134,569 | 76,213 | 58,356 |
| 6 | IDBI Bank | 4.51 | 0.34% | 15,371 | 3,517 | 11,854 |
| 7 | IDFC Bank | 103.91 | 0.30% | 313,834 | 74,063 | 239,771 |
| 8 | KVB Bank | 0.15 | 0.38% | 569 | 344 | 225 |
| 9 | Paytm Payments Bank | 42.87 | 0.17% | 71,120 | 37,298 | 33,822 |
| 10 | State Bank of India | 4.44 | 0.29% | 12,724 | 4,173 | 8,551 |
| 11 | Yes Bank | 4.34 | 0.43% | 18,490 | 1,899 | 16,591 |
| Dispute Data (Aug'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.19 | 0.40% | 4,723 | 1,709 | 3,014 |
| 2 | Axis Bank | 11.96 | 0.35% | 42,282 | 11,645 | 30,637 |
| 3 | Equitas Small Finance Bank | 0.01 | 14.55% | 1,353 | 0 | 1,353 |
| 4 | HDFC Bank | 7.05 | 0.34% | 24,145 | 16,742 | 7,403 |
| 5 | ICICI Bank | 83.73 | 0.14% | 118,869 | 55,770 | 63,099 |
| 6 | IDBI Bank | 5.06 | 1.43% | 72,342 | 19,990 | 52,352 |
| 7 | IDFC Bank | 109.72 | 0.28% | 302,650 | 57,574 | 245,076 |
| 8 | KVB Bank | 0.15 | 0.42% | 640 | 405 | 235 |
| 9 | Paytm Payments Bank | 43.26 | 0.15% | 65,785 | 37,639 | 28,146 |
| 10 | State Bank of India | 5.71 | 0.32% | 18,368 | 6,807 | 11,561 |
| 11 | Yes Bank | 4.13 | 0.45% | 18,507 | 2,020 | 16,487 |
| Dispute Data (Jul'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.13 | 0.34% | 3,893 | 1,980 | 1,913 |
| 2 | Axis Bank Ltd | 11.75 | 0.46% | 53,605 | 22,317 | 31,288 |
| 3 | Equitas Small Finance Bank | 0.04 | 34.79% | 13,850 | 12,858 | 992 |
| 4 | HDFC Bank | 6.84 | 0.31% | 21,140 | 19,958 | 1,182 |
| 5 | ICICI Bank | 80.96 | 0.15% | 117,585 | 29,591 | 87,994 |
| 6 | IDBI Bank | 4.89 | 0.31% | 15,106 | 885 | 14,221 |
| 7 | IDFC FIRST Bank | 107.88 | 0.33% | 350,892 | 63,069 | 287,823 |
| 8 | Karur Vysya Bank | 0.15 | 0.91% | 1,384 | 368 | 1,016 |
| 9 | Paytm Payments Bank | 42.02 | 0.14% | 57,366 | 29,681 | 27,685 |
| 10 | State Bank of India | 5.91 | 0.23% | 13,324 | 4,964 | 8,360 |
| 11 | Yes Bank | 3.58 | 0.36% | 12,901 | 7,237 | 5,664 |
| Dispute Data (Jun'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.12 | 0.49% | 5,514 | 2,788 | 2,726 |
| 2 | Axis Bank | 11.33 | 0.37% | 42,235 | 10,947 | 31,288 |
| 3 | Equitas Small Finance Bank | 0.03 | 3.49% | 1,103 | 111 | 992 |
| 4 | HDFC Bank | 7.04 | 0.25% | 17,574 | 16,392 | 1,182 |
| 5 | ICICI Bank | 87.71 | 0.16% | 136,901 | 48,907 | 87,994 |
| 6 | IDBI Bank | 5.46 | 0.37% | 19,949 | 5,728 | 14,221 |
| 7 | IDFC Bank | 111.89 | 0.31% | 342,623 | 54,800 | 287,823 |
| 8 | KVB Bank | 0.11 | 1.14% | 1,273 | 257 | 1,016 |
| 9 | Paytm Payments Bank | 44.68 | 0.12% | 53,204 | 25,519 | 27,685 |
| 10 | State Bank of India | 6.21 | 0.20% | 12,487 | 4,127 | 8,360 |
| 11 | Yes Bank | 2.38 | 0.65% | 15,553 | 9,889 | 5,664 |
| Dispute Data (May'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.10 | 0.88% | 9,711 | 6,424 | 3,287 |
| 2 | Axis Bank | 13.51 | 0.35% | 47,794 | 8,745 | 39,049 |
| 3 | Equitas Small Finance Bank | 0.07 | 1.28% | 865 | 38 | 827 |
| 4 | HDFC Bank | 6.73 | 0.19% | 12,834 | 10,945 | 1,889 |
| 5 | ICICI Bank | 90.52 | 0.16% | 141,979 | 56,189 | 85,790 |
| 6 | IDBI Bank | 7.45 | 0.46% | 34,489 | 7,404 | 27,085 |
| 7 | IDFC Bank | 112.35 | 0.29% | 320,575 | 68,568 | 252,007 |
| 8 | KVB Bank | 0.05 | 1.79% | 909 | 154 | 755 |
| 9 | Paytm Payments Bank | 44.97 | 0.13% | 59,437 | 27,697 | 31,740 |
| 10 | State Bank of India | 6.47 | 0.20% | 12,686 | 4,730 | 7,956 |
| 11 | Yes Bank | 2.15 | 1.53% | 32,806 | 21,607 | 11,199 |
| Dispute Data (April'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 0.93 | 0.23% | 2,120 | 152 | 1,968 |
| 2 | Axis Bank | 11.11 | 0.37% | 40,538 | 10,000 | 30,538 |
| 3 | Equitas Small Finance Bank | 0.06 | 0.91% | 560 | 28 | 532 |
| 4 | HDFC Bank | 5.91 | 0.18% | 10,610 | 8,248 | 2,362 |
| 5 | ICICI Bank | 83.60 | 0.13% | 110,981 | 46,224 | 64,757 |
| 6 | IDBI Bank | 6.35 | 0.33% | 21,084 | 4,259 | 16,825 |
| 7 | IDFC Bank | 105.44 | 0.28% | 295,803 | 47,154 | 248,649 |
| 8 | Paytm Payments Bank | 44.51 | 0.13% | 56,094 | 29,534 | 26,560 |
| 9 | State Bank of India | 5.96 | 0.14% | 8,094 | 1,138 | 6,956 |
| 10 | The Karur Vysya Bank | 0.00 | 0.00% | 1 | 1 | |
| 11 | Yes Bank | 2.12 | 1.38% | 29,226 | 16,624 | 12,602 |
| Dispute Data (March'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 0.77 | 0.73% | 5,622 | 0 | 5,622 |
| 2 | Axis Bank | 11.20 | 0.44% | 48,821 | 18,095 | 30,726 |
| 3 | Equitas Small Finance Bank | 0.06 | 1.40% | 884 | 74 | 810 |
| 4 | HDFC Bank | 6.18 | 0.19% | 11,807 | 7,764 | 4,043 |
| 5 | ICICI Bank | 86.45 | 0.14% | 124,303 | 50,924 | 73,379 |
| 6 | IDBI Bank | 5.26 | 0.52% | 27,301 | 5,419 | 21,882 |
| 7 | IDFC Bank | 107.75 | 0.28% | 303,464 | 51,328 | 252,136 |
| 8 | KVB Bank | 0.00 | 0.00% | 138 | 0 | 138 |
| 9 | Paytm Payments Bank | 44.91 | 0.13% | 58,960 | 25,413 | 33,547 |
| 10 | State Bank of India | 5.92 | 0.08% | 4,815 | 2,433 | 2,382 |
| 11 | Yes Bank | 1.90 | 1.04% | 19,833 | 17,229 | 2,604 |
| Dispute Data (February'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 0.21 | 0.23% | 495 | 0 | 495 |
| 2 | Axis Bank | 9.94 | 0.33% | 33,157 | 3,742 | 29,415 |
| 3 | Equitas Small Finance Bank | 0.05 | 1.92% | 1,050 | 173 | 877 |
| 4 | HDFC Bank | 5.45 | 0.14% | 7,749 | 4,977 | 2,772 |
| 5 | ICICI Bank | 78.41 | 0.15% | 113,913 | 33,487 | 80,426 |
| 6 | IDBI Bank | 4.67 | 0.31% | 14,279 | 882 | 13,397 |
| 7 | IDFC Bank | 97.89 | 0.25% | 242,102 | 38,395 | 203,707 |
| 8 | KVB Bank | 0.43 | 0.09% | 366 | 0 | 366 |
| 9 | Paytm Payments Bank | 39.53 | 0.13% | 50,364 | 18,349 | 32,015 |
| 10 | State Bank of India | 5.41 | 0.06% | 3,399 | 1,078 | 2,321 |
| 11 | Yes Bank | 1.65 | 1.10% | 18,174 | 15,089 | 3,085 |
| Dispute Data (January'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 0.00 | 0.14% | 6 | 0 | 6 |
| 2 | Axis Bank Ltd | 9.64 | 0.31% | 29,514 | 2159 | 27,355 |
| 3 | Equitas Small Finance Bank | 0.06 | 5.79% | 3,738 | 415 | 3,323 |
| 4 | HDFC Bank | 4.35 | 0.14% | 5,907 | 3,975 | 1,932 |
| 5 | ICICI Bank | 76.43 | 0.14% | 108,795 | 27277 | 81,518 |
| 6 | IDBI Bank | 3.79 | 0.22% | 8,270 | 1,033 | 7,237 |
| 7 | IDFC Bank | 93.59 | 0.24% | 226,195 | 40404 | 185,791 |
| 8 | KVB Bank | 0.42 | 0.06% | 269 | 0 | 269 |
| 9 | Paytm Payments Bank | 35.94 | 0.13% | 47,035 | 15621 | 31,414 |
| 10 | State Bank of India | 5.21 | 0.06% | 3,097 | 725 | 2,372 |
| 11 | Yes Bank | 1.56 | 1.10% | 17,161 | 14,623 | 2,538 |
| Dispute Data (December'21) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Axis Bank Ltd | 10.50 | 0.26% | 27,718 | 4,821 | 22,897 |
| 2 | Equitas Small Finance Bank | 0.06 | 2.90% | 1,869 | 278 | 1,591 |
| 3 | HDFC Bank | 4.25 | 0.14% | 5,882 | 3,391 | 2,491 |
| 4 | ICICI Bank | 82.17 | 0.14% | 117,392 | 35,924 | 81,468 |
| 5 | IDBI Bank | 3.96 | 0.23% | 8,912 | 566 | 8,346 |
| 6 | IDFC Bank | 91.14 | 0.22% | 204,265 | 35,179 | 169,086 |
| 7 | KVB Bank | 0.01 | 0.00% | 0 | 0 | 0 |
| 8 | Paytm Payments Bank | 41.97 | 0.11% | 47,661 | 16,880 | 30,781 |
| 9 | State Bank of India | 6.26 | 0.09% | 5,844 | 943 | 4,901 |
| 10 | Yes Bank | 1.75 | 1.06% | 18,653 | 14,812 | 3,841 |
| Dispute Data (November'21) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Axis Bank Ltd | 9.51 | 0.27% | 25,601 | 6,665 | 18,936 |
| 2 | Equitas Small Finance Bank | 0.05 | 1.88% | 979 | 261 | 718 |
| 3 | HDFC Bank | 5.46 | 0.13% | 6,890 | 2,728 | 4,162 |
| 4 | ICICI Bank | 73.32 | 0.13% | 97,155 | 29,150 | 68,005 |
| 5 | IDBI Bank | 2.93 | 0.33% | 9,563 | 497 | 9,066 |
| 6 | IDFC Bank | 57.15 | 0.22% | 1,27,066 | 24,535 | 1,02,531 |
| 7 | Paytm Payments Bank | 57.26 | 0.09% | 50,276 | 16,730 | 33,546 |
| 8 | State Bank of India | 6.90 | 0.08% | 5,586 | 491 | 5,095 |
| 9 | Yes Bank | 1.55 | 0.79% | 12,220 | 6,347 | 5,873 |
| Dispute Data (October'21) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Axis Bank | 9.37 | 0.27% | 25,017 | 4,618 | 20,399 |
| 2 | Equitas Small Finance Bank | 0.05 | 0.73% | 388 | 228 | 160 |
| 3 | HDFC Bank | 9.04 | 0.10% | 8,655 | 4,259 | 4,396 |
| 4 | ICICI Bank | 73.60 | 0.15% | 1,08,143 | 33,012 | 75,131 |
| 5 | IDBI Bank | 2.25 | 0.38% | 8,586 | 3,633 | 4,953 |
| 6 | IDFC Bank | 51.52 | 0.27% | 1,40,520 | 43,521 | 96,999 |
| 7 | Paytm Payments Bank | 59.97 | 0.09% | 52,389 | 18,904 | 33,485 |
| 8 | State Bank of India | 6.93 | 0.10% | 6,857 | 1,294 | 5,563 |
| 9 | Yes Bank | 1.49 | 0.82% | 12,273 | 3,473 | 8,800 |
| Dispute Data (September'21) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Axis Bank Ltd | 7.83 | 0.21% | 16,648 | 2,973 | 13,675 |
| 2 | Equitas Small Finance Bank | 0.05 | 0.94% | 427 | 289 | 138 |
| 3 | HDFC Bank | 8.41 | 0.08% | 6,387 | 2,333 | 4,054 |
| 4 | ICICI Bank | 67.94 | 0.13% | 90,722 | 17,684 | 73,038 |
| 5 | IDBI Bank | 1.76 | 0.49% | 8,576 | 3,684 | 4,892 |
| 6 | IDFC Bank | 46.60 | 0.33% | 1,53,738 | 45,018 | 1,08,720 |
| 7 | Paytm Payments Bank | 54.18 | 0.09% | 51,183 | 11,702 | 39,481 |
| 8 | State Bank of India | 6.50 | 0.09% | 6,155 | 895 | 5,260 |
| 9 | Yes Bank | 0.36 | 0.40% | 1,425 | 329 | 1,096 |
| Dispute Data (August'21) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Axis Bank Ltd | 8.12 | 0.21% | 16,985 | 3,506 | 13,479 |
| 2 | Equitas Small Finance Bank | 0.05 | 0.58% | 273 | 86 | 187 |
| 3 | HDFC Bank | 8.93 | 0.08% | 6,766 | 3,657 | 3,109 |
| 4 | ICICI Bank | 70.73 | 0.14% | 97,767 | 28,985 | 68,782 |
| 5 | IDBI Bank | 1.80 | 0.50% | 8,961 | 4,996 | 3,965 |
| 6 | IDFC Bank | 48.21 | 0.35% | 1,68,041 | 46,757 | 1,21,284 |
| 7 | Paytm Payments Bank | 56.96 | 0.08% | 47,350 | 11,712 | 35,638 |
| 8 | State Bank of India | 6.40 | 0.18% | 11,637 | 4,633 | 7,004 |