| Dispute Data (Sep'24) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 6.47 | 0.22% | 14,528 | 8,821 | 5,707 |
| 2 | AU Small Finance Bank | 0.2 | 0.47% | 967 | 579 | 388 |
| 3 | Axis Bank Ltd | 11.78 | 0.23% | 27,521 | 23,221 | 4,300 |
| 4 | Equitas Small Finance Bank | 7.47 | 0.11% | 8,104 | 5,935 | 2,169 |
| 5 | HDFC Bank | 2.99 | 0.18% | 5,315 | 3,562 | 1,753 |
| 6 | ICICI Bank | 114.63 | 0.16% | 1,83,846 | 1,29,994 | 53,852 |
| 7 | IDBI Bank | 7.84 | 0.45% | 35217 | 33,516 | 1,701 |
| 8 | IDFC FIRST Bank | 149.36 | 0.19% | 279734 | 1,91,194 | 88,540 |
| 9 | Karur Vysya Bank | 0.09 | 0.21% | 185 | 160 | 2,611 |
| 10 | Kotak Mahindra Bank | 4.38 | 0.29% | 12633 | 2,611 | 1,923 |
| 11 | State Bank of India | 1.45 | 0.29% | 4231 | 1,923 | 160 |
| 12 | Yes Bank | 11.74 | 0.17% | 20,078 | 9,289 | 10,789 |
| Dispute Data (Aug'24) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 6.63 | 0.24% | 15,717 | 13,476 | 2,241 |
| 2 | AU Small Finance Bank | 0.16 | 0.00% | 476 | 345 | 131 |
| 3 | Axis Bank Ltd | 12.36 | 0.20% | 24,622 | 20,300 | 4,322 |
| 4 | Equitas Small Finance Bank | 7.65 | 0.13% | 9,830 | 8,049 | 1,781 |
| 5 | HDFC Bank | 3.79 | 0.52% | 19,860 | 13,552 | 6,308 |
| 6 | ICICI Bank | 118.71 | 0.15% | 1,75,830 | 1,41,031 | 34,799 |
| 7 | IDBI Bank | 8.2 | 0.41% | 33676 | 32,892 | 784 |
| 8 | IDFC FIRST Bank | 154.15 | 0.20% | 313113 | 2,21,119 | 91,994 |
| 9 | Karur Vysya Bank | 0.09 | 0.42% | 372 | 323 | 1,985 |
| 10 | Kotak Mahindra Bank | 4 | 0.00% | 12233 | 1,985 | 2,511 |
| 11 | State Bank of India | 1.5 | 0.37% | 5482 | 2,511 | 323 |
| 12 | Yes Bank | 11.75 | 0.25% | 29,334 | 14,247 | 15,087 |
| Dispute Data (Jul'24) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.84 | 0.94% | 17,270 | 15,351 | 1,919 |
| 2 | AU Small Finance Bank | 0 | 0.00% | 344 | 262 | 82 |
| 3 | Axis Bank Ltd | 12.26 | 0.20% | 24,425 | 20,054 | 4,371 |
| 4 | Equitas Small Finance Bank | 7.44 | 0.09% | 6,653 | 2,038 | 2,038 |
| 5 | HDFC Bank | 5.66 | 0.58% | 32,840 | 15,678 | 17,162 |
| 6 | ICICI Bank | 115.92 | 0.10% | 1,19,456 | 95,178 | 24,278 |
| 7 | IDBI Bank | 8.03 | 0.37% | 30098 | 29,135 | 963 |
| 8 | IDFC FIRST Bank | 150.34 | 0.19% | 2,87,805 | 2,16,296 | 71,509 |
| 9 | Karur Vysya Bank | 0.08 | 0.41% | 338 | 39 | 299 |
| 10 | Kotak Mahindra Bank | 3.41 | 0.00% | 16,855 | 12,240 | 4,615 |
| 11 | State Bank of India | 1.43 | 0.20% | 2,861 | 1,637 | 1,224 |
| 12 | Yes Bank | 11.32 | 0.20% | 22,328 | 11,731 | 10,597 |
| Dispute Data (Jun'24) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 6.83 | 0.18% | 12,349 | 11,254 | 1,095 |
| 2 | AU Small Finance Bank | 0.04 | 0.08% | 29 | 29 | 0 |
| 3 | Axis Bank Ltd | 12.52 | 0.21% | 26,278 | 21,124 | 5,154 |
| 4 | Equitas Small Finance Bank | 7.36 | 0.11% | 8,445 | 6,188 | 2,257 |
| 5 | HDFC Bank | 6.66 | 0.31% | 20,857 | 12,428 | 8,429 |
| 6 | ICICI Bank | 118.14 | 0.12% | 1,44,698 | 1,21,430 | 23,268 |
| 7 | IDBI Bank | 8.26 | 0.27% | 22061 | 21,073 | 988 |
| 8 | IDFC FIRST Bank | 157.45 | 0.21% | 3,37,697 | 2,65,155 | 72,542 |
| 9 | Karur Vysya Bank | 0.08 | 0.31% | 255 | 96 | 159 |
| 10 | Kotak Mahindra Bank | 3.49 | 0.00% | 7,699 | 4,965 | 2,734 |
| 11 | State Bank of India | 1.52 | 0.30% | 4,545 | 2,190 | 2,355 |
| 12 | Yes Bank | 12.05 | 0.17% | 20,155 | 10,442 | 9,713 |
| Dispute Data (May'24) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 164.54 | 0.18% | 2,88,166 | 1,85,036 | 1,03,130 |
| 2 | ICICI Bank | 120.36 | 0.12% | 1,41,959 | 1,17,660 | 24,299 |
| 3 | Axis Bank Ltd | 12.84 | 0.21% | 26,841 | 20,627 | 6,214 |
| 4 | Yes Bank | 13.04 | 0.14% | 18,513 | 9,699 | 8,814 |
| 5 | HDFC Bank | 8.52 | 0.25% | 21,223 | 11,147 | 10,076 |
| 6 | IDBI Bank | 8.2 | 0.26% | 21,231 | 20,230 | 1,001 |
| 7 | Equitas Small Finance Bank | 7.67 | 0.07% | 5,657 | 3,121 | 2,536 |
| 8 | Airtel Payments Bank | 1.93 | 0.64% | 12,411 | 8,915 | 3,496 |
| 9 | Karur Vysya Bank | 0.09 | 0.29% | 265 | 34 | 231 |
| 10 | State Bank of India | 1.59 | 0.00% | 5,782 | 3,250 | 2,532 |
| 11 | Kotak Mahindra Bank | 3.52 | 0.22% | 7,783 | 3,743 | 4,040 |
| Dispute Data (Apr'24) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 154.25 | 0.16% | 2,46,641 | 1,51,848 | 94,793 |
| 2 | ICICI Bank | 112.32 | 0.20% | 2,29,026 | 1,04,584 | 1,24,442 |
| 3 | Paytm Payments Bank | 0.00 | 0.00% | 1,406 | 1,395 | 11 |
| 4 | Axis Bank Ltd | 14.31 | 0.55% | 79,380 | 73,841 | 5,539 |
| 5 | Yes Bank | 12.71 | 0.11% | 14,597 | 6,596 | 8,001 |
| 6 | HDFC Bank | 7.99 | 0.26% | 20,446 | 10,000 | 10,446 |
| 7 | IDBI Bank | 8.14 | 0.49% | 40,015 | 39,207 | 808 |
| 8 | Equitas Small Finance Bank | 7.25 | 0.07% | 5,408 | 2,471 | 2,937 |
| 9 | Airtel Payments Bank | 1.94 | 0.54% | 10,495 | 6,565 | 3,930 |
| 10 | Karur Vysya Bank | 0.09 | 0.28% | 248 | 29 | 219 |
| 11 | State Bank of India | 1.43 | 0.39% | 5,577 | 3,259 | 2,318 |
| 12 | Kotak Mahindra Bank | 3.04 | 0.24% | 7,201 | 3,971 | 3,230 |
| Dispute Data (Mar'24) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 157.02 | 0.18% | 2,75,237 | 1,69,562 | 1,05,675 |
| 2 | ICICI Bank | 113.72 | 0.31% | 3,48,239 | 1,35,124 | 2,13,115 |
| 3 | Paytm Payments Bank | 5.45 | 0.48% | 26,218 | 25,401 | 817 |
| 4 | Axis Bank Ltd | 16.31 | 0.47% | 77,052 | 66,893 | 10,159 |
| 5 | Yes Bank | 13.43 | 0.13% | 16,957 | 8,587 | 8,370 |
| 6 | HDFC Bank | 8.12 | 0.28% | 22,412 | 18,455 | 3,957 |
| 7 | IDBI Bank | 8.51 | 0.36% | 31,007 | 30,048 | 959 |
| 8 | Equitas Small Finance Bank | 6.77 | 0.12% | 8,347 | 3,900 | 4,447 |
| 9 | Airtel Payments Bank | 1.95 | 0.47% | 9,175 | 5,713 | 3,462 |
| 10 | Karur Vysya Bank | 0.09 | 0.40% | 355 | 54 | 301 |
| 11 | State Bank of India | 1.45 | 0.41% | 5,910 | 4,081 | 1,829 |
| 12 | Kotak Mahindra Bank | 3.14 | 0.17% | 5,411 | 2,847 | 2,564 |
| Dispute Data (Feb'24) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 138.28 | 0.23% | 3,15,726 | 1,88,780 | 1,26,946 |
| 2 | ICICI Bank | 94.44 | 0.21% | 1,93,729 | 1,68,480 | 25,249 |
| 3 | Paytm Payments Bank | 42.96 | 0.13% | 57,551 | 45,785 | 11,766 |
| 4 | Axis Bank Ltd | 12.95 | 0.28% | 35,929 | 29,156 | 6,773 |
| 5 | Yes Bank | 11.5 | 0.19% | 21,430 | 9,969 | 11,461 |
| 6 | HDFC Bank | 7.51 | 0.28% | 20,654 | 16,622 | 4,032 |
| 7 | IDBI Bank | 6.93 | 0.28% | 19,603 | 18,965 | 638 |
| 8 | Equitas Small Finance Bank | 4.19 | 0.13% | 5,344 | 2,568 | 2,776 |
| 9 | Airtel Payments Bank | 1.64 | 0.23% | 3,791 | 3,651 | 140 |
| 10 | Karur Vysya Bank | 1.46 | 0.52% | 478 | 68 | 410 |
| 11 | State Bank of India | 1.39 | 0.37% | 5,099 | 3,743 | 1,356 |
| 12 | Kotak Mahindra Bank | 0.09 | 0.27% | 3,890 | 2,967 | 923 |
| Dispute Data (Jan'24) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 141.15 | 0.22% | 3,17,329 | 1,82,890 | 1,34,439 |
| 2 | ICICI Bank | 93.44 | 0.12% | 1,14,702 | 90,880 | 23,822 |
| 3 | Paytm Payments Bank | 48.26 | 0.11% | 54,936 | 41,127 | 13,809 |
| 4 | Axis Bank Ltd | 13.71 | 0.20% | 28,033 | 21,313 | 6,720 |
| 5 | Yes Bank | 11.72 | 0.14% | 16,465 | 9,165 | 7,300 |
| 6 | HDFC Bank | 7.68 | 0.29% | 22,272 | 19,058 | 3,214 |
| 7 | IDBI Bank | 6.65 | 0.40% | 26,768 | 25,922 | 846 |
| 8 | Equitas Small Finance Bank | 3.98 | 0.13% | 5,238 | 2,244 | 2,994 |
| 9 | Airtel Payments Bank | 1.63 | 0.13% | 2,104 | 2,077 | 27 |
| 10 | Karur Vysya Bank | 1.53 | 0.57% | 552 | 76 | 476 |
| 11 | State Bank of India | 1.48 | 0.28% | 4,100 | 2,859 | 1,241 |
| 12 | Kotak Mahindra Bank | 0.1 | 0.23% | 3,470 | 2,325 | 1,145 |
| Dispute Data (Dec'23) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 144.61 | 0.22% | 3,17,329 | 1,82,890 | 1,34,439 |
| 2 | ICICI Bank | 100.11 | 0.11% | 1,14,702 | 90,880 | 23,822 |
| 3 | Paytm Payments Bank | 51.19 | 0.11% | 54,936 | 41,127 | 13,809 |
| 4 | Axis Bank Ltd | 15.01 | 0.19% | 28,033 | 21,313 | 6,720 |
| 5 | Yes Bank | 12.52 | 0.13% | 16,465 | 9,165 | 7,300 |
| 6 | HDFC Bank | 8.13 | 0.27% | 22,272 | 19,058 | 3,214 |
| 7 | IDBI Bank | 7.05 | 0.38% | 26,768 | 25,922 | 846 |
| 8 | Equitas Small Finance Bank | 4.24 | 0.12% | 5,238 | 2,244 | 2,994 |
| 9 | Airtel Payments Bank | 1.76 | 0.12% | 2,104 | 2,077 | 27 |
| 10 | Karur Vysya Bank | 1.6 | 0.57% | 552 | 76 | 476 |
| 11 | State Bank of India | 1.54 | 0.27% | 4,100 | 2,859 | 1,241 |
| 12 | Kotak Mahindra Bank | 0.1 | 0.22% | 3,470 | 2,325 | 1,145 |
| Dispute Data (Nov'23) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 130.39 | 0.30% | 3,84,919 | 2,32,803 | 1,52,116 |
| 2 | ICICI Bank | 95.19 | 0.14% | 1,32,775 | 1,00,386 | 32,389 |
| 3 | Paytm Payments Bank | 46.71 | 0.14% | 63,490 | 49,334 | 14,156 |
| 4 | Axis Bank Ltd | 13.64 | 0.33% | 44,772 | 23,819 | 20,953 |
| 5 | Yes Bank | 11.56 | 0.18% | 20,269 | 13,075 | 7,194 |
| 6 | HDFC Bank | 8.16 | 0.32% | 26,095 | 24,120 | 1,975 |
| 7 | IDBI Bank | 6.71 | 0.34% | 22,906 | 22,104 | 802 |
| 8 | Equitas Small Finance Bank | 3.86 | 0.20% | 7,743 | 3,507 | 4,236 |
| 9 | Airtel Payments Bank | 1.58 | 0.14% | 2,143 | 2,117 | 26 |
| 10 | Karur Vysya Bank | 1.38 | 1.28% | 1,541 | 148 | 1,393 |
| 11 | State Bank of India | 1.42 | 0.33% | 4,647 | 3,531 | 1,116 |
| 12 | Kotak Mahindra Bank | 0.12 | 0.56% | 7,677 | 5,012 | 2,665 |
| Dispute Data (Oct'23) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 128.38 | 0.31% | 3,99,192 | 2,55,602 | 1,43,590 |
| 2 | ICICI Bank | 94.92 | 0.15% | 1,45,052 | 1,11,210 | 33,842 |
| 3 | Paytm Payments Bank | 47.04 | 0.15% | 72,663 | 58,380 | 14,283 |
| 4 | Axis Bank Ltd | 13.42 | 0.28% | 37,529 | 23,263 | 14,266 |
| 5 | Yes Bank | 10.99 | 0.16% | 17,985 | 11,998 | 5,987 |
| 6 | HDFC Bank | 10.22 | 0.26% | 26,791 | 25,499 | 1,292 |
| 7 | IDBI Bank | 6.24 | 0.28% | 17,277 | 16,152 | 1,125 |
| 8 | Equitas Small Finance Bank | 3.87 | 0.17% | 6,387 | 2,679 | 3,708 |
| 9 | Airtel Payments Bank | 1.54 | 0.14% | 2,203 | 2,161 | 42 |
| 10 | Karur Vysya Bank | 1.48 | 1.02% | 1,657 | 467 | 1,190 |
| 11 | State Bank of India | 1.34 | 0.28% | 3,692 | 2,935 | 757 |
| 12 | Kotak Mahindra Bank | 0.16 | 0.42% | 6,307 | 2,676 | 3,631 |
| Dispute Data (Sep'23) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 119.86 | 0.33% | 3,94,385 | 2,52,982 | 1,41,403 |
| 2 | ICICI Bank | 89.72 | 0.16% | 1,43,502 | 1,14,192 | 29,310 |
| 3 | Paytm Payments Bank | 44.13 | 0.14% | 63,420 | 46,462 | 16,958 |
| 4 | Axis Bank Ltd | 12.5 | 0.33% | 41,036 | 20,665 | 20,371 |
| 5 | Yes Bank | 10.32 | 0.17% | 17,402 | 11,323 | 6,079 |
| 6 | HDFC Bank | 9.9 | 0.26% | 26,099 | 24,078 | 2,021 |
| 7 | IDBI Bank | 5.5 | 0.26% | 14,184 | 13,570 | 614 |
| 8 | Airtel Payments Bank | 1.47 | 0.12% | 1,697 | 1,695 | 2 |
| 9 | State Bank of India | 1.27 | 0.41% | 5,127 | 3,953 | 1,174 |
| 10 | Kotak Mahindra Bank | 0.16 | 0.36% | 4,463 | 2,763 | 1,700 |
| 11 | Equitas Small Finance Bank | 2.87 | 0.34% | 9,779 | 7,223 | 2,556 |
| 12 | Karur Vysya Bank | 1.24 | 0.78% | 1,252 | 78 | 1,174 |
| Dispute Data (Aug'23) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 122.84 | 0.39% | 4,80,561 | 2,82,732 | 1,97,829 |
| 2 | ICICI Bank | 94.36 | 0.17% | 1,57,850 | 1,28,029 | 29,821 |
| 3 | Paytm Payments Bank | 45.91 | 0.17% | 77,199 | 54,462 | 22,737 |
| 4 | Axis Bank Ltd | 12.92 | 0.37% | 47,581 | 29,434 | 18,147 |
| 5 | Yes Bank | 10.37 | 0.16% | 16,830 | 10,014 | 6,816 |
| 6 | HDFC Bank | 10.44 | 0.35% | 37,044 | 35,160 | 1,884 |
| 7 | IDBI Bank | 5.59 | 0.26% | 14,327 | 13,553 | 774 |
| 8 | Airtel Payments Bank | 1.54 | 0.13% | 1,931 | 1,930 | 1 |
| 9 | State Bank of India | 1.48 | 0.39% | 5,763 | 4,157 | 1,606 |
| 10 | Kotak Mahindra Bank | 0.16 | 0.28% | 3,161 | 1,222 | 1,939 |
| 11 | Equitas Small Finance Bank | 1.30 | 0.09% | 1,121 | 835 | 286 |
| 12 | Karur Vysya Bank | 1.13 | 0.98% | 1,597 | 132 | 1,465 |
| Dispute Data (Jul'23) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 119.05 | 0.37% | 4,45,079 | 2,68,105 | 1,76,974 |
| 2 | ICICI Bank | 90.97 | 0.19% | 1,73,657 | 1,43,557 | 30,100 |
| 3 | Paytm Payments Bank | 43.7 | 0.23% | 1,01,350 | 76,556 | 24,794 |
| 4 | Axis Bank Ltd | 12.24 | 0.34% | 41,406 | 24,576 | 16,830 |
| 5 | Yes Bank | 9.7 | 0.21% | 20,221 | 11,721 | 8,500 |
| 6 | HDFC Bank | 9.67 | 0.38% | 37,228 | 35,769 | 1,459 |
| 7 | IDBI Bank | 5.2 | 0.30% | 15,402 | 6,873 | 8,529 |
| 8 | Airtel Payments Bank | 1.78 | 0.17% | 3,009 | 2,949 | 60 |
| 9 | State Bank of India | 1.37 | 0.60% | 8,201 | 5,282 | 2,919 |
| 10 | Kotak Mahindra Bank | 0.94 | 0.29% | 2,725 | 1,222 | 1,503 |
| 11 | Equitas Small Finance Bank | 0.23 | 0.34% | 786 | 250 | 536 |
| 12 | Karur Vysya Bank | 0.16 | 1.19% | 1,945 | 582 | 1,363 |
| Dispute Data (Jun'23) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | IDFC FIRST Bank | 128.90 | 0.60% | 770,949 | 507,086 | 263,863 |
| 2 | ICICI Bank | 96.81 | 0.42% | 407,677 | 369,012 | 38,665 |
| 3 | Paytm Payments Bank | 45.99 | 0.31% | 140,915 | 122,462 | 18,453 |
| 4 | Axis Bank Ltd | 13.69 | 0.46% | 62,362 | 39,489 | 22,873 |
| 5 | Yes Bank | 10.32 | 0.32% | 33,121 | 22,706 | 10,415 |
| 6 | HDFC Bank | 8.86 | 0.42% | 36,882 | 35,783 | 1,099 |
| 7 | IDBI Bank | 6.33 | 0.65% | 40,891 | 28,405 | 12,486 |
| 8 | Airtel Payments Bank | 2.40 | 0.22% | 5,318 | 4,876 | 442 |
| 9 | State Bank of India | 1.46 | 0.76% | 11,062 | 6,970 | 4,092 |
| 10 | Kotak Mahindra Bank | 0.97 | 0.55% | 5,300 | 4,298 | 1,002 |
| 11 | Equitas Small Finance Bank | 0.22 | 0.67% | 1,457 | 1,044 | 413 |
| 12 | Karur Vysya Bank | 0.18 | 1.19% | 2,148 | 742 | 1,406 |
| Dispute Data (May'23) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 24,83,082 | 2.48 | 2,664 | 1,694 | 970 |
| 2 | Axis Bank Ltd | 1,45,15,688 | 14.52 | 44,913 | 23,898 | 21,015 |
| 3 | Equitas Small Finance Bank | 2,35,503 | 0.24 | 591 | 441 | 150 |
| 4 | HDFC Bank | 98,28,489 | 9.83 | 40,021 | 38,091 | 1,930 |
| 5 | ICICI Bank | 10,36,43,458 | 103.64 | 1,63,173 | 1,06,284 | 56,889 |
| 6 | IDBI Bank | 67,16,741 | 6.72 | 22,834 | 15,664 | 7,170 |
| 7 | IDFC FIRST Bank | 13,47,59,827 | 134.76 | 4,16,871 | 2,20,295 | 1,96,576 |
| 8 | Karur Vysya Bank | 1,86,611 | 0.19 | 1,993 | 602 | 1,391 |
| 9 | Kotak Mahindra Bank | 11,77,066 | 1.18 | 2,957 | 1,832 | 1,125 |
| 10 | Paytm Payments Bank | 4,88,49,460 | 48.85 | 1,06,489 | 72,596 | 33,893 |
| 11 | State Bank of India | 15,13,430 | 1.51 | 6,047 | 3,032 | 3,015 |
| 12 | Yes Bank | 1,11,76,586 | 11.18 | 18,441 | 11,032 | 7,409 |
| Dispute Data (Mar'23) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 2.37 | 0.24% | 5,717 | 2,479 | 3,238 |
| 2 | Axis Bank Ltd | 13.22 | 0.48% | 63,941 | 34,346 | 29,595 |
| 3 | Equitas Small Finance Bank | 0.2 | 0.65% | 1,310 | 188 | 1,122 |
| 4 | HDFC Bank | 8.79 | 0.50% | 43,685 | 36,199 | 7,486 |
| 5 | ICICI Bank | 93.69 | 0.27% | 2,51,386 | 1,92,398 | 58,988 |
| 6 | IDBI Bank | 5.82 | 0.28% | 16,313 | 5,213 | 11,100 |
| 7 | IDFC FIRST Bank | 121.8 | 0.47% | 5,74,532 | 3,11,488 | 2,63,044 |
| 8 | Karur Vysya Bank | 0.16 | 1.36% | 2,209 | 221 | 1,988 |
| 9 | Paytm Payments Bank | 45.75 | 0.36% | 1,66,323 | 1,24,677 | 41,646 |
| 10 | State Bank of India | 1.93 | 0.48% | 9,376 | 1,762 | 7,614 |
| 11 | Yes Bank | 10.24 | 0.31% | 31,690 | 17,862 | 13,828 |
| Dispute Data (Feb'23) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.57 | 0.22% | 3,431 | 3,043 | 388 |
| 2 | Axis Bank Ltd | 12.64 | 0.43% | 54,572 | 35,531 | 27,340 |
| 3 | Equitas Small Finance Bank | 0.01 | 0.01% | 1 | 1 | 0 |
| 4 | HDFC Bank | 8.02 | 0.45% | 35,905 | 33,261 | 2,644 |
| 5 | ICICI Bank | 87.22 | 0.23% | 203,364 | 175,569 | 27,795 |
| 6 | IDBI Bank | 5.52 | 0.22% | 12,261 | 8,536 | 3,725 |
| 7 | IDFC FIRST Bank | 115.66 | 0.39% | 451,447 | 270,514 | 180,933 |
| 8 | Karur Vysya Bank | 0.17 | 1.10% | 1,826 | 1,003 | 823 |
| 9 | Paytm Payments Bank | 44.52 | 0.24% | 106,413 | 73,229 | 33,184 |
| 10 | State Bank of India | 3.03 | 0.27% | 8,059 | 5,801 | 2,258 |
| 11 | Yes Bank | 10.03 | 0.25% | 24,949 | 14,761 | 10,188 |
| Dispute Data (Jan'23) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.46 | 0.22% | 3274.00 | 2,354 | 920 |
| 2 | Axis Bank Ltd | 12.86 | 0.38% | 48278.00 | 35,531 | 11,303 |
| 3 | Equitas Small Finance Bank | 0.00 | 0.00% | 0.00 | 0 | 0 |
| 4 | HDFC Bank | 8.60 | 0.38% | 32389.00 | 26,823 | 5,566 |
| 5 | ICICI Bank | 91.75 | 0.15% | 138187.00 | 93,637 | 44,550 |
| 6 | IDBI Bank | 5.55 | 0.14% | 7762.00 | 2,392 | 5,370 |
| 7 | IDFC FIRST Bank | 119.08 | 0.33% | 396741.00 | 204,016 | 192,725 |
| 8 | Karur Vysya Bank | 0.18 | 0.11% | 202.00 | 46 | 156 |
| 9 | Paytm Payments Bank | 47.69 | 0.18% | 85101.00 | 44,067 | 41,034 |
| 10 | State Bank of India | 3.36 | 0.19% | 6473.00 | 662 | 5,811 |
| 11 | Yes Bank | 10.31 | 0.23% | 23834.00 | 8,797 | 15,037 |
| Dispute Data (Dec'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.51 | 0.17% | 3,451 | 855 | 2,596 |
| 2 | Axis Bank Ltd | 13.66 | 0.35% | 55,690 | 8,387 | 47,303 |
| 3 | Equitas Small Finance Bank | 0.00 | 0.00% | 0 | -19 | 19 |
| 4 | HDFC Bank | 7.91 | 0.19% | 34,163 | 18,807 | 15,356 |
| 5 | ICICI Bank | 93.52 | 0.14% | 162,708 | 29,120 | 133,588 |
| 6 | IDBI Bank | 5.76 | 0.23% | 9,198 | -3,887 | 13,085 |
| 7 | IDFC FIRST Bank | 121.87 | 0.18% | 394,762 | 175,069 | 219,693 |
| 8 | Karur Vysya Bank | 0.19 | 0.20% | 441 | 64 | 377 |
| 9 | Paytm Payments Bank | 50.58 | 0.12% | 83,166 | 21,516 | 61,650 |
| 10 | State Bank of India | 3.39 | 0.53% | 6,284 | -11,768 | 18,052 |
| 11 | Yes Bank | 9.62 | 0.18% | 25,125 | 7,681 | 17,444 |
| Dispute Data (Nov'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.40 | 0.25% | 3,450 | 3,398 | 52 |
| 2 | Axis Bank Ltd | 12.75 | 0.31% | 39,163 | 9,127 | 30,036 |
| 3 | Equitas Small Finance Bank | 0.00 | 0.00% | 1 | 1 | 0 |
| 4 | HDFC Bank | 6.80 | 0.48% | 32,643 | 32,416 | 227 |
| 5 | ICICI Bank | 86.40 | 0.23% | 199,387 | 167,496 | 31,891 |
| 6 | IDBI Bank | 5.35 | 0.17% | 9,065 | 8,691 | 374 |
| 7 | IDFC FIRST Bank | 114.23 | 0.28% | 321,737 | 142,906 | 178,831 |
| 8 | Karur Vysya Bank | 0.17 | 0.31% | 522 | 295 | 227 |
| 9 | Paytm Payments Bank | 47.89 | 0.19% | 92,647 | 76,971 | 15,676 |
| 10 | State Bank of India | 3.09 | 0.31% | 9,462 | 8,720 | 742 |
| 11 | Yes Bank | 7.57 | 0.29% | 21,583 | 11,821 | 9,762 |
| Dispute Data (Oct'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.37 | 0.14% | 1,971 | 1,956 | 15 |
| 2 | Axis Bank Ltd | 12.48 | 0.22% | 27,507 | 27,507 | 0 |
| 3 | Equitas Small Finance Bank | 0.01 | 0.47% | 26 | 25 | 1 |
| 4 | HDFC Bank | 7.23 | 0.04% | 3,183 | 3,115 | 68 |
| 5 | ICICI Bank | 87.81 | 0.04% | 34,770 | 33,155 | 1,615 |
| 6 | IDBI Bank | 5.33 | 0.08% | 4,441 | 4,324 | 117 |
| 7 | IDFC FIRST Bank | 111.83 | 0.14% | 1,61,697 | 1,61,697 | 0 |
| 8 | Karur Vysya Bank | 0.16 | 0.11% | 174 | 174 | 0 |
| 9 | Paytm Payments Bank | 46.93 | 0.08% | 35,289 | 35,100 | 189 |
| 10 | State Bank of India | 4.99 | 0.14% | 6,773 | 6,035 | 738 |
| 11 | Yes Bank | 4.84 | 0.26% | 12,682 | 12,675 | 7 |
| Dispute Data (Sep'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.18 | 0.39% | 4,531 | 1,536 | 2,995 |
| 2 | Axis Bank | 11.38 | 0.36% | 41,203 | 15,982 | 25,221 |
| 3 | Equitas Small Finance Bank | 0.01 | 1.54% | 143 | 0 | 143 |
| 4 | HDFC Bank | 6.78 | 0.43% | 28,939 | 20,171 | 8,768 |
| 5 | ICICI Bank | 79.60 | 0.17% | 134,569 | 76,213 | 58,356 |
| 6 | IDBI Bank | 4.51 | 0.34% | 15,371 | 3,517 | 11,854 |
| 7 | IDFC Bank | 103.91 | 0.30% | 313,834 | 74,063 | 239,771 |
| 8 | KVB Bank | 0.15 | 0.38% | 569 | 344 | 225 |
| 9 | Paytm Payments Bank | 42.87 | 0.17% | 71,120 | 37,298 | 33,822 |
| 10 | State Bank of India | 4.44 | 0.29% | 12,724 | 4,173 | 8,551 |
| 11 | Yes Bank | 4.34 | 0.43% | 18,490 | 1,899 | 16,591 |
| Dispute Data (Aug'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.19 | 0.40% | 4,723 | 1,709 | 3,014 |
| 2 | Axis Bank | 11.96 | 0.35% | 42,282 | 11,645 | 30,637 |
| 3 | Equitas Small Finance Bank | 0.01 | 14.55% | 1,353 | 0 | 1,353 |
| 4 | HDFC Bank | 7.05 | 0.34% | 24,145 | 16,742 | 7,403 |
| 5 | ICICI Bank | 83.73 | 0.14% | 118,869 | 55,770 | 63,099 |
| 6 | IDBI Bank | 5.06 | 1.43% | 72,342 | 19,990 | 52,352 |
| 7 | IDFC Bank | 109.72 | 0.28% | 302,650 | 57,574 | 245,076 |
| 8 | KVB Bank | 0.15 | 0.42% | 640 | 405 | 235 |
| 9 | Paytm Payments Bank | 43.26 | 0.15% | 65,785 | 37,639 | 28,146 |
| 10 | State Bank of India | 5.71 | 0.32% | 18,368 | 6,807 | 11,561 |
| 11 | Yes Bank | 4.13 | 0.45% | 18,507 | 2,020 | 16,487 |
| Dispute Data (Jul'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.13 | 0.34% | 3,893 | 1,980 | 1,913 |
| 2 | Axis Bank Ltd | 11.75 | 0.46% | 53,605 | 22,317 | 31,288 |
| 3 | Equitas Small Finance Bank | 0.04 | 34.79% | 13,850 | 12,858 | 992 |
| 4 | HDFC Bank | 6.84 | 0.31% | 21,140 | 19,958 | 1,182 |
| 5 | ICICI Bank | 80.96 | 0.15% | 117,585 | 29,591 | 87,994 |
| 6 | IDBI Bank | 4.89 | 0.31% | 15,106 | 885 | 14,221 |
| 7 | IDFC FIRST Bank | 107.88 | 0.33% | 350,892 | 63,069 | 287,823 |
| 8 | Karur Vysya Bank | 0.15 | 0.91% | 1,384 | 368 | 1,016 |
| 9 | Paytm Payments Bank | 42.02 | 0.14% | 57,366 | 29,681 | 27,685 |
| 10 | State Bank of India | 5.91 | 0.23% | 13,324 | 4,964 | 8,360 |
| 11 | Yes Bank | 3.58 | 0.36% | 12,901 | 7,237 | 5,664 |
| Dispute Data (Jun'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.12 | 0.49% | 5,514 | 2,788 | 2,726 |
| 2 | Axis Bank | 11.33 | 0.37% | 42,235 | 10,947 | 31,288 |
| 3 | Equitas Small Finance Bank | 0.03 | 3.49% | 1,103 | 111 | 992 |
| 4 | HDFC Bank | 7.04 | 0.25% | 17,574 | 16,392 | 1,182 |
| 5 | ICICI Bank | 87.71 | 0.16% | 136,901 | 48,907 | 87,994 |
| 6 | IDBI Bank | 5.46 | 0.37% | 19,949 | 5,728 | 14,221 |
| 7 | IDFC Bank | 111.89 | 0.31% | 342,623 | 54,800 | 287,823 |
| 8 | KVB Bank | 0.11 | 1.14% | 1,273 | 257 | 1,016 |
| 9 | Paytm Payments Bank | 44.68 | 0.12% | 53,204 | 25,519 | 27,685 |
| 10 | State Bank of India | 6.21 | 0.20% | 12,487 | 4,127 | 8,360 |
| 11 | Yes Bank | 2.38 | 0.65% | 15,553 | 9,889 | 5,664 |
| Dispute Data (May'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 1.10 | 0.88% | 9,711 | 6,424 | 3,287 |
| 2 | Axis Bank | 13.51 | 0.35% | 47,794 | 8,745 | 39,049 |
| 3 | Equitas Small Finance Bank | 0.07 | 1.28% | 865 | 38 | 827 |
| 4 | HDFC Bank | 6.73 | 0.19% | 12,834 | 10,945 | 1,889 |
| 5 | ICICI Bank | 90.52 | 0.16% | 141,979 | 56,189 | 85,790 |
| 6 | IDBI Bank | 7.45 | 0.46% | 34,489 | 7,404 | 27,085 |
| 7 | IDFC Bank | 112.35 | 0.29% | 320,575 | 68,568 | 252,007 |
| 8 | KVB Bank | 0.05 | 1.79% | 909 | 154 | 755 |
| 9 | Paytm Payments Bank | 44.97 | 0.13% | 59,437 | 27,697 | 31,740 |
| 10 | State Bank of India | 6.47 | 0.20% | 12,686 | 4,730 | 7,956 |
| 11 | Yes Bank | 2.15 | 1.53% | 32,806 | 21,607 | 11,199 |
| Dispute Data (April'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 0.93 | 0.23% | 2,120 | 152 | 1,968 |
| 2 | Axis Bank | 11.11 | 0.37% | 40,538 | 10,000 | 30,538 |
| 3 | Equitas Small Finance Bank | 0.06 | 0.91% | 560 | 28 | 532 |
| 4 | HDFC Bank | 5.91 | 0.18% | 10,610 | 8,248 | 2,362 |
| 5 | ICICI Bank | 83.60 | 0.13% | 110,981 | 46,224 | 64,757 |
| 6 | IDBI Bank | 6.35 | 0.33% | 21,084 | 4,259 | 16,825 |
| 7 | IDFC Bank | 105.44 | 0.28% | 295,803 | 47,154 | 248,649 |
| 8 | Paytm Payments Bank | 44.51 | 0.13% | 56,094 | 29,534 | 26,560 |
| 9 | State Bank of India | 5.96 | 0.14% | 8,094 | 1,138 | 6,956 |
| 10 | The Karur Vysya Bank | 0.00 | 0.00% | 1 | 1 | |
| 11 | Yes Bank | 2.12 | 1.38% | 29,226 | 16,624 | 12,602 |
| Dispute Data (March'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 0.77 | 0.73% | 5,622 | 0 | 5,622 |
| 2 | Axis Bank | 11.20 | 0.44% | 48,821 | 18,095 | 30,726 |
| 3 | Equitas Small Finance Bank | 0.06 | 1.40% | 884 | 74 | 810 |
| 4 | HDFC Bank | 6.18 | 0.19% | 11,807 | 7,764 | 4,043 |
| 5 | ICICI Bank | 86.45 | 0.14% | 124,303 | 50,924 | 73,379 |
| 6 | IDBI Bank | 5.26 | 0.52% | 27,301 | 5,419 | 21,882 |
| 7 | IDFC Bank | 107.75 | 0.28% | 303,464 | 51,328 | 252,136 |
| 8 | KVB Bank | 0.00 | 0.00% | 138 | 0 | 138 |
| 9 | Paytm Payments Bank | 44.91 | 0.13% | 58,960 | 25,413 | 33,547 |
| 10 | State Bank of India | 5.92 | 0.08% | 4,815 | 2,433 | 2,382 |
| 11 | Yes Bank | 1.90 | 1.04% | 19,833 | 17,229 | 2,604 |
| Dispute Data (February'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 0.21 | 0.23% | 495 | 0 | 495 |
| 2 | Axis Bank | 9.94 | 0.33% | 33,157 | 3,742 | 29,415 |
| 3 | Equitas Small Finance Bank | 0.05 | 1.92% | 1,050 | 173 | 877 |
| 4 | HDFC Bank | 5.45 | 0.14% | 7,749 | 4,977 | 2,772 |
| 5 | ICICI Bank | 78.41 | 0.15% | 113,913 | 33,487 | 80,426 |
| 6 | IDBI Bank | 4.67 | 0.31% | 14,279 | 882 | 13,397 |
| 7 | IDFC Bank | 97.89 | 0.25% | 242,102 | 38,395 | 203,707 |
| 8 | KVB Bank | 0.43 | 0.09% | 366 | 0 | 366 |
| 9 | Paytm Payments Bank | 39.53 | 0.13% | 50,364 | 18,349 | 32,015 |
| 10 | State Bank of India | 5.41 | 0.06% | 3,399 | 1,078 | 2,321 |
| 11 | Yes Bank | 1.65 | 1.10% | 18,174 | 15,089 | 3,085 |
| Dispute Data (January'22) | ||||||
|---|---|---|---|---|---|---|
| Sr.No | Bank Name | Total Volume (Mn) | NET Chargeback RATIO | Chargeback Received | Re-Presented | Accepted/Deemed Accepted |
| 1 | Airtel Payments Bank | 0.00 | 0.14% | 6 | 0 | 6 |
| 2 | Axis Bank Ltd | 9.64 | 0.31% | 29,514 | 2159 | 27,355 |
| 3 | Equitas Small Finance Bank | 0.06 | 5.79% | 3,738 | 415 | 3,323 |
| 4 | HDFC Bank | 4.35 | 0.14% | 5,907 | 3,975 | 1,932 |
| 5 | ICICI Bank | 76.43 | 0.14% | 108,795 | 27277 | 81,518 |
| 6 | IDBI Bank | 3.79 | 0.22% | 8,270 | 1,033 | 7,237 |
| 7 | IDFC Bank | 93.59 | 0.24% | 226,195 | 40404 | 185,791 |
| 8 | KVB Bank | 0.42 | 0.06% | 269 | 0 | 269 |
| 9 | Paytm Payments Bank | 35.94 | 0.13% | 47,035 | 15621 | 31,414 |
| 10 | State Bank of India | 5.21 | 0.06% | 3,097 | 725 | 2,372 |
| 11 | Yes Bank | 1.56 | 1.10% | 17,161 | 14,623 | 2,538 |