NETC Dispute Statistics

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NETC FASTag - Dispute Data (March'22)

Dispute Data (March'22)
Sr.No	Bank Name	Total Volume (Mn)	NET Chargeback RATIO	Chargeback Received	Re-Presented	Accepted/Deemed Accepted
1	Airtel Payments Bank	0.77	0.73%	5,622	0	5,622
2	Axis Bank	11.20	0.44%	48,821	18,095	30,726
3	Equitas Small Finance Bank	0.06	1.40%	884	74	810
4	HDFC Bank	6.18	0.19%	11,807	7,764	4,043
5	ICICI Bank	86.45	0.14%	124,303	50,924	73,379
6	IDBI Bank	5.26	0.52%	27,301	5,419	21,882
7	IDFC Bank	107.75	0.28%	303,464	51,328	252,136
8	KVB Bank	0.00	0.00%	138	0	138
9	Paytm Payments Bank	44.91	0.13%	58,960	25,413	33,547
10	State Bank of India	5.92	0.08%	4,815	2,433	2,382
11	Yes Bank	1.90	1.04%	19,833	17,229	2,604

Glossary

Net Chargeback ratio - Total chargeback initiated on acquirer banks against their total transactions Volume for the month.

NETC FASTag - Dispute Data (February'22)

Dispute Data (February'22)
Sr.No	Bank Name	Total Volume (Mn)	NET Chargeback RATIO	Chargeback Received	Re-Presented	Accepted/Deemed Accepted
1	Airtel Payments Bank	0.21	0.23%	495	0	495
2	Axis Bank	9.94	0.33%	33,157	3,742	29,415
3	Equitas Small Finance Bank	0.05	1.92%	1,050	173	877
4	HDFC Bank	5.45	0.14%	7,749	4,977	2,772
5	ICICI Bank	78.41	0.15%	113,913	33,487	80,426
6	IDBI Bank	4.67	0.31%	14,279	882	13,397
7	IDFC Bank	97.89	0.25%	242,102	38,395	203,707
8	KVB Bank	0.43	0.09%	366	0	366
9	Paytm Payments Bank	39.53	0.13%	50,364	18,349	32,015
10	State Bank of India	5.41	0.06%	3,399	1,078	2,321
11	Yes Bank	1.65	1.10%	18,174	15,089	3,085

Glossary

Net Chargeback ratio - Total chargeback initiated on acquirer banks against their total transactions Volume for the month.

NETC FASTag - Dispute Data (January'22)

Dispute Data (January'22)
Sr.No	Bank Name	Total Volume (Mn)	NET Chargeback RATIO	Chargeback Received	Re-Presented	Accepted/Deemed Accepted
1	Airtel Payments Bank	0.00	0.14%	6	0	6
2	Axis Bank Ltd	9.64	0.31%	29,514	2159	27,355
3	Equitas Small Finance Bank	0.06	5.79%	3,738	415	3,323
4	HDFC Bank	4.35	0.14%	5,907	3,975	1,932
5	ICICI Bank	76.43	0.14%	108,795	27277	81,518
6	IDBI Bank	3.79	0.22%	8,270	1,033	7,237
7	IDFC Bank	93.59	0.24%	226,195	40404	185,791
8	KVB Bank	0.42	0.06%	269	0	269
9	Paytm Payments Bank	35.94	0.13%	47,035	15621	31,414
10	State Bank of India	5.21	0.06%	3,097	725	2,372
11	Yes Bank	1.56	1.10%	17,161	14,623	2,538

Glossary

Net Chargeback ratio - Total chargeback initiated on acquirer banks against their total transactions Volume for the month.

NETC FASTag - Dispute Data (December'21)

Dispute Data (December'21)
Sr.No	Bank Name	Total Volume (Mn)	NET Chargeback RATIO	Chargeback Received	Re-Presented	Accepted/Deemed Accepted
1	Axis Bank Ltd	10.50	0.26%	27,718	4,821	22,897
2	Equitas Small Finance Bank	0.06	2.90%	1,869	278	1,591
3	HDFC Bank	4.25	0.14%	5,882	3,391	2,491
4	ICICI Bank	82.17	0.14%	117,392	35,924	81,468
5	IDBI Bank	3.96	0.23%	8,912	566	8,346
6	IDFC Bank	91.14	0.22%	204,265	35,179	169,086
7	KVB Bank	0.01	0.00%	0	0	0
8	Paytm Payments Bank	41.97	0.11%	47,661	16,880	30,781
9	State Bank of India	6.26	0.09%	5,844	943	4,901
10	Yes Bank	1.75	1.06%	18,653	14,812	3,841

Glossary

Net Chargeback ratio - Total chargeback initiated on acquirer banks against their total transactions Volume for the month.

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NETC FASTag - Dispute Data (November'21)

Dispute Data (November'21)
Sr.No	Bank Name	Total Volume (Mn)	NET Chargeback RATIO	Chargeback Received	Re-Presented	Accepted/Deemed Accepted
1	Axis Bank Ltd	9.51	0.27%	25,601	6,665	18,936
2	Equitas Small Finance Bank	0.05	1.88%	979	261	718
3	HDFC Bank	5.46	0.13%	6,890	2,728	4,162
4	ICICI Bank	73.32	0.13%	97,155	29,150	68,005
5	IDBI Bank	2.93	0.33%	9,563	497	9,066
6	IDFC Bank	57.15	0.22%	1,27,066	24,535	1,02,531
7	Paytm Payments Bank	57.26	0.09%	50,276	16,730	33,546
8	State Bank of India	6.90	0.08%	5,586	491	5,095
9	Yes Bank	1.55	0.79%	12,220	6,347	5,873

Glossary

Net Chargeback ratio - Total chargeback initiated on acquirer banks against their total transactions Volume for the month.

NETC FASTag - Dispute Data (October'21)

Dispute Data (October'21)
Sr.No	Bank Name	Total Volume (Mn)	NET Chargeback RATIO	Chargeback Received	Re-Presented	Accepted/Deemed Accepted
1	Axis Bank	9.37	0.27%	25,017	4,618	20,399
2	Equitas Small Finance Bank	0.05	0.73%	388	228	160
3	HDFC Bank	9.04	0.10%	8,655	4,259	4,396
4	ICICI Bank	73.60	0.15%	1,08,143	33,012	75,131
5	IDBI Bank	2.25	0.38%	8,586	3,633	4,953
6	IDFC Bank	51.52	0.27%	1,40,520	43,521	96,999
7	Paytm Payments Bank	59.97	0.09%	52,389	18,904	33,485
8	State Bank of India	6.93	0.10%	6,857	1,294	5,563
9	Yes Bank	1.49	0.82%	12,273	3,473	8,800

Glossary

Net Chargeback ratio - Total chargeback initiated on acquirer banks against their total transactions Volume for the month.

NETC FASTag - Dispute Data (September'21)

Dispute Data (September'21)
Sr.No	Bank Name	Total Volume (Mn)	NET Chargeback RATIO	Chargeback Received	Re-Presented	Accepted/Deemed Accepted
1	Axis Bank Ltd	7.83	0.21%	16,648	2,973	13,675
2	Equitas Small Finance Bank	0.05	0.94%	427	289	138
3	HDFC Bank	8.41	0.08%	6,387	2,333	4,054
4	ICICI Bank	67.94	0.13%	90,722	17,684	73,038
5	IDBI Bank	1.76	0.49%	8,576	3,684	4,892
6	IDFC Bank	46.60	0.33%	1,53,738	45,018	1,08,720
7	Paytm Payments Bank	54.18	0.09%	51,183	11,702	39,481
8	State Bank of India	6.50	0.09%	6,155	895	5,260
9	Yes Bank	0.36	0.40%	1,425	329	1,096

Glossary

Net Chargeback ratio - Total chargeback initiated on acquirer banks against their total transactions Volume for the month.

NETC FASTag - Dispute Data (August'21)

Dispute Data (August'21)
Sr.No	Bank Name	Total Volume (Mn)	NET Chargeback RATIO	Chargeback Received	Re-Presented	Accepted/Deemed Accepted
1	Axis Bank Ltd	8.12	0.21%	16,985	3,506	13,479
2	Equitas Small Finance Bank	0.05	0.58%	273	86	187
3	HDFC Bank	8.93	0.08%	6,766	3,657	3,109
4	ICICI Bank	70.73	0.14%	97,767	28,985	68,782
5	IDBI Bank	1.80	0.50%	8,961	4,996	3,965
6	IDFC Bank	48.21	0.35%	1,68,041	46,757	1,21,284
7	Paytm Payments Bank	56.96	0.08%	47,350	11,712	35,638
8	State Bank of India	6.40	0.18%	11,637	4,633	7,004

Glossary

Net Chargeback ratio - Total chargeback initiated on acquirer banks against their total transactions Volume for the month.