The introduction of conversational UPI payments will augment user experience by enabling them to make voice-enabled UPI payments via UPI apps, telecom calls, and Internet of Things (IoT) devices in Hindi and English, and will soon be available in several other regional Indian languages. This expansion will broaden payment accessibility for most Indians who are fluent in their native languages, providing significant benefits to users. Users can simply give voice commands to transfer funds and input UPI PIN to complete the transaction. Hello! UPI
Hello! UPI works on both feature phones & smartphones. Users will be able to perform UPI conversational payments on smartphone as well on feature phones.
UPI Apps to have additional voice feature. User can now navigate inside the UPI app using voice command.
Currently Pay-to-Contact and Scan-and-pay can be performed via Hello! UPI (UPI on voice navigation).
User can perform UPI payments in English and Hindi on Hello! UPI and will soon be available in several other regional Indian languages.
User calls on the payment numbers and can perform Hello! UPI payments by conversing on the call.
Currently Pay-to-mobile number and Balance Check can be performed on Hello! UPI.
On call functionality can be used by both smartphone and feature phone users for Hello! UPI transactions.
Hello! UPI was launched by Hon'ble RBI Governor Mr. Shaktikanta Das on 6th September 2023 at the Global Fintech Fest (GFF) 2023.
For on-call, user has to put UPI PIN over the call by entering on his mobile keypad. In-app user has to put UPI in the UPI PIN page in app.
Presently, Hello! UPI transaction limit for pay-to-mobile number is capped at ₹1000 per transaction and total 5 transactions in 24 hours
Hello! UPI transaction limits as the existing limits of UPI
For in-app, user has to do one time UPI on-boarding in the app. Different on-boarding for Hello! UPI on app is not required.
For on-call, user has to call on the payment number and do one time on-boarding by linking bank. After this user can perform conversational payment.
On-call Hello! UPI does not require internet. In-app Hello! UPI requires internet.
UPI requires a bank account linked to a mobile number for transactions. Without a bank account, it is not possible to use UPI services. Users need to have a bank account to register and link it with UPI.
Yes, your UPI ID will be created, and customer will receive a SMS for the same.
No, there are no charges for transactions under Hello! UPI.
Using this solution customer can use UPI services by calling to a predefined number. Select the option via keypad and avail the services of UPI.