What is UPI?

Unified Payments Interface (UPI) is an instant payment system developed by the National Payments Corporation of India (NPCI), an RBI regulated entity. UPI is built over the IMPS infrastructure and allows you to instantly transfer money between any two parties' bank accounts.

What is an UPI-PIN?

UPI-PIN (UPI Personal Identification Number) is a 4-6 digit pass code you create/set during first time registration with this App. You have to enter this UPI-PIN to authorize all bank transactions. If you have already set up an UPI-PIN with other UPI Apps you can use the same on BHIM. (Note: Banks issued MPIN is different from the UPI UPI-PIN, please generate a new UPI-PIN in the BHIM app) Note: Please do not share your UPI-PIN with anyone. BHIM does not store or read your UPI-PIN details and your bank's customer support will never ask for it.

What happens if I enter wrong UPI-PIN during a transaction?

In case you enter the wrong UPI PIN , the transaction will fail. In case you input the wrong UPI PIN multiple times, bank may temporarily block sending money using UPI from my account (this varies from bank to bank)

I have selected the Bank name to link with UPI but it does not find my bank A/C

In such a case, please ensure that the mobile number linked to your bank account is same as the one verified in any UPI App. If it is not the same, your bank accounts will not be fetched by the UPI platform.

How do I pay an online merchant through UPI?

When you shop-online, you can pay through UPI when you see UPI as a payment option. On clicking that, you will need to enter your Payment Address (eg - xyz@upi). Once entered, you will receive a collect request on your BHIM app. Enter your UPI-PIN here and your payment will be complete. As easy as this!

Do money transfers happen on UPI only during banking hours?

All payments are instant and 24/7, regardless of your bank's working hours.

I have paid for my transaction but not received anything. Why is that?

Once you complete a transaction, you should see a success status on the BHIM screen and receive an SMS from your bank. In some cases due to operator issues it can take longer time. In case you have not received your confirmation within an hour please contact the customer support at your bank.

How can I view my transaction history?

Go to Home Screen ->Transaction History, to view all your past and pending transactions.

How is UPI different from IMPS?

UPI is providing additional benefits to IMPS in the following ways:

1.Provides for a P2P Pull functionality

2.Simplifies Merchant Payments

3.Single APP for money transfer

4.Single click two factor authentication

Does a customer need to register before remitting funds using UPI?

Yes, a customer needs to register with his/her PSP before remitting funds using UPI and link his accounts.

Does the customer need to register a beneficiary before transferring funds through UPI? What details of beneficiary will be required?

No, registration of Beneficiary is not required for transferring funds through UPI as the fund would be transferred on the basis of Virtual ID/Account+IFSC/Aadhaar Number. (Please check with your PSP and Issuing bank with regard to the services enabled on the App).

Does customer need to have a bank account or this can be linked to a card or wallet?

Earlier customer was allowed to link only bank accounts, now customer can link PPI Wallets as well in UPI.

Does the beneficiary also have to register for UPI for receiving funds?

In case of Virtual ID transaction, the beneficiary needs to have a Virtual ID and in turn be registered with UPI but in case of Account + IFSC or Aadhaar number, the beneficiary need not be registered for UPI. (Please check with your PSP and Issuing bank with regard to the services enabled on the App).

What happens if my mobile phone is lost?

In case of mobile loss, one needs to simply block his mobile number thus no transaction can be initiated from the same mobile number which is a part of device tracking and at the same time UPI pin would be required for any transaction which is not to be shared with anyone.

Can I link more than one bank account to the same virtual address?

Yes, several bank accounts can be linked to the same virtual address depending on the functionalities being made available by the respective PSPs.

What are the different channels for transferring funds using UPI?

The different channels for transferring funds using UPI are:

a.Send/Collect through Virtual ID

b.Account Number + IFSC

c.Aadhaar Number

What if my account is debited but the transaction does not go through?

UPI provides for real time reversals for declines and amount would be transferred back to the payer account immediately. In case if it does not reverse the amount immediately, you can contact your bank for the same.

Can I put a stop payment request for funds transferred by UPI?

No, once the payment is initiated, it cannot be stopped.

Where do I register a complaint with reference to the UPI transaction?

You can also raise your grievance or check status of UPI transaction through the UPI App of the participating banks.

What is the limit of fund transfer using UPI?

For normal UPI the transaction limit is up to Rs 1 Lakh per transaction. For few specific categories of transaction in UPI like Capital Markets, Collections, Insurance, Foreign Inward Remittances the transaction limit is up to 2 lakh and for Initial Public Offering and Retail Direct Scheme the limit is up to Rs 5 lakh per transaction.

If I change my UPI app will I be required to register again or I can carry the same virtual address?

In case of change in UPI App, a person needs to re-register and it needs to create a new VPA with the handle of the PSP.

What happens if I forget my pin?

In case someone forgets the UPI pin, he needs to re-generate a new UPI pin using his debit card details (the last six digits of their debit card & expiry date).

Will I be able to use UPI after I change my sim or mobile?

In case of change in sim/mobile/application of the PSP, customer would require to re-register themselves for UPI.

Will I be able to use UPI across all Mobile platforms?

UPI is available on Android and iOS platform.

What is the timeline to approve a collect request by a payer?

The timeline to approve a collect request needs to be defined by the requester.

In case my mobile is used by another person, will there be any security breach?

In any transaction, the UPI pin would be required which needs to be fed through the mobile at the time of any transaction making it safe and secured.

What if I change my mobile carrier?

No problem at all. You can continue using UPI apps as usual.

What if I change my handset?

If you change your handset, you will need to:

1.Download the PSP app again

2.Register through mobile verification

3.Your VPA will be auto saved

Will you ever auto-deduct payments from my account?

We will not auto deduct payments from your account.

How are you getting all my bank A/C information?

This is a feature of the UPI payment platform (built by NPCI - an RBI regulated entity). The UPI platform retrieves the accounts details linked with your mobile number in a masked manner i.e. UPI app can't see all the details. This exchange is done over secure banking networks and we don't store or ever use it.

What if I lose my phone?

If you lose your phone, the UPI-PIN is required to authorize all transactions which will not be known to any third person and hence they will not be able to use the UPI app. In addition, please contact our customer support at your bank in the event you lose your phone.

My UPI transaction has failed but my bank account has been debited.

In case of failures money will be refunded back to your account. Sometimes this takes longer than intended. If you do not receive the refund within 1 hour, please contact customer support at your bank.

How do I set my UPI-PIN with the bank directly?

You can set your UPI pin on any PSP app using your debit card details.

My transaction is showing “Pending”. The amount has been debited and not credited. Is there a problem?

Your transaction is successful, but due to some issue at the beneficiary bank end, there is a delay. The amount will reach him/her in 48 hours, once the bank is done with its daily settlements.

Can I use more than one UPI application on the same mobile if they are linked to different bank accounts?

Yes, one can use more than one UPI application on the same mobile and link both same as well as different accounts.

How can a bank onboard on UPI as a PSP?

Get in touch with your respective Relationship Manager from NPCI to raise a request to get on boarded on UPI.

How can a bank onboard on UPI as a remitter & beneficiary only?

Get in touch with your respective Relationship Manager from NPCI to raise a request to get on boarded on UPI.

How to on-board a merchant for UPI?

Broadly bank need to follow below process at their end for on-boarding a merchant.
1. Compliance & Risk Assessments: KYC compliance/Due diligence, Nodal account/CASA account type, Risk Assessment, NDA with the Bank, etc.
2. Identification Generation: Banks will generate merchant identifier which will be used by bank to identify the merchant like MID/TID, etc.
3. Configuration/Interface for UPI: MCC, UPI ID, A/C & IFS, Type need to be defined by Acquiring Switch of the bank. Web or Mobile based details need to be populated during online transaction. Acquiring bank should allocate the correct MCC to the merchant depending upon the merchant business category.

Who will provide the documents required for on-boarding a new merchant?

Bank acquiring merchant have to submit documents as per the NPCI requirement along with the audit requirement for all merchant on boarded to NPCI.

Third Party Applications (TPAPs)
How can a TPAP get onboarded on UPI?

Get in touch with your sponsor bank who will help raise a request to get onboarded on UPI.

How can a merchant start accepting payments on UPI?

To enabling UPI system, merchant need to partner with the acquirer bank. Acquiring bank will provide the UPI infrastructure to merchant.

When will merchant receive the money after UPI transaction?

Merchant will receive the money immediately after customer confirms the payment into the merchant Pool bank account/ merchant bank account as per their agreement.

What is MCC code and who provides MCC code?

MCC code (merchant category code) is four digit number listed in the ISO 18245 for retail financial services. MCC is used to classify the business by the type of goods or services it provides. MCC code is provided by the bank while on boarding process.

What are available integration modes for merchant?

Merchant can integrate UPI through QR, Intent, application based and Collect modes

What is QR based integration mode?

QR based integration is features given to merchant where they can use a QR for UPI transaction. In the QR the merchant information is stored like merchant UPI ID and amount. So, when the customer scans the QR for payments the customer will get the merchant information on the payment page.

Where does Merchant register a complaint with reference to the UPI transaction?

Merchant can raise their grievance or check status of UPI transaction directly with their acquiring banks.

If a customer return the goods or rejected the services, how will merchant return the money?

Merchant will ask the bank to refund the charged amount as per the defined process.

PrePaid Payment Instruments (PPI) on UPI
What are Prepaid Payment Instruments (PPIs)?

PPIs are payment method that can be used to purchase goods & services and, send/ receive money by using the stored value in the wallet.

Users have to pre-load the wallet with desired amount. The amount can be loaded / reloaded against cash or by debit to bank account, or using credit, debit cards, UPI, or other approved payment methods in India. PPIs can only be used in Indian rupees.

PPIs can be in the form of mobile wallets, physical smart cards, secure tokens, vouchers, or any other method that allows access to prepaid funds.

For additional information, please refer the Reserve Bank of India - Master Directions (rbi.org.in)

What does Prepaid Payment Instruments interoperability mean?

Previously, to use a PPI (Prepaid Payment Instrument) at any merchant, it was necessary that the merchant was engaged directly by the specific PPI Issuer (specific network). All PPIs with which the merchant did not have direct tie-up would get rejected.

The most prevalent form of the PPI used in the country is the mobile wallet. This restriction meant that the customer of any specific mobile wallet has to spend the money in the wallet only at the merchant locations that are directly tied up with the same PPI issuer (wallet provider). For example, if you had a Paytm or Mobikwik wallet, you could only use it at merchants that accepted Paytm or Mobikwik QR codes.

To overcome this limitation of PPIs, RBI mandated interoperability among different PPI issuers. Refer: https://www.rbi.org.in/Scripts/BS_ViewMasDirections.aspx?id=12156. Subsequently, PPI issuers tied-up with NPCI for issuing (a) interoperable RuPay PPI cards or (b) creating interoperable wallets on UPI rails.

What does Prepaid Payment Instruments on UPI imply?

Prepaid instruments in the form of wallets now can be linked to UPI i.e. creating interoperable wallets on UPI rails. As per extant RBI regulations, full-KYC PPIs wallets can be linked to UPI through the PPI Issuers app for making PPI payments.

What is PPI Interoperability through UPI?

Post linking their PPI Wallet to UPI, customers can transact using Scan and Pay on all UPI interoperable QR codes, intent payments at UPI enabled online merchants. This will enable the use of PPI wallet at all such merchant locations. The user can also send/receive money to any other wallet users and/or bank accounts.

How does PPI Interoperability through UPI help the customer?

Good news! As a customer, you no longer have to worry about finding merchants that only accept your specific PPI issuer's wallet. You now enjoy the freedom to transact at any of the ~50 million UPI (Unified Payments Interface) merchants, both online and offline, without any hesitation.

How does PPI Interoperability benefit the merchants?

The merchant having any UPI QR code can now accept the payments from any PPI issuer or mobile wallet.

Similarly, the online merchants need not integrate separately with all the PPI issuers to accept their wallets on the merchant’s website.

PPI on UPI will speed up the growth of merchant transactions in rural areas and further deepen the digital financial inclusion by catering to use cases such as healthcare, transit, education, utility bills, etc.

As a merchant how do I participate to accept PPI on UPI?

The merchant acquiring entity i.e., bank and non-bank PPI’s will take a consent from the merchant to be part of this service (RBI/2016-17/59 DPSS.CO.PD No.639/02.14.003/2016-17 dated September 01, 2016). Only after the merchant consent (either electronic or physical) on the charges, acceptance of the PPI shall be enabled for the merchant.

What are the charges for merchants for accepting wallet transaction on UPI?

The PPI enabled merchant were already paying the charges to the PPI issuer for acceptance of the mobile wallets or prepaid cards. Now the charges are aligned at network level with some standardisation. However, each merchant can work with their preferred acquiring entity of their choice and comfort.

I am a wallet customer, are there any charges to be paid by me for PPI on UPI transactions?

There are no charges to be paid by the customer.

I am a UPI user, are there any charges to be paid by me?

There are no charges to be paid by the customer using bank account to make your UPI payments.

I am a merchant accepting UPI Payments, is these charges applicable to me?

If you are a merchant and accepting UPI payments from the customer’s bank account, then there are no charges applicable. Charges are applicable only if you have accepted / consented for the transactions made using PPI Wallet.