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Declined (BD/TD) & Uptime

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Sr No Issuer Bank Name Total Volume (Mn) Approved % BD % TD %
Glossary:

Business Decline (BD) – Transaction declines that are attributable to business decisions by stakeholders participating in the transaction. These shall also include business decisions attributable to a customer behaviour like sufficiency of balance in the account, account blocks owing to a bad credit history etc. A few indicative sample reason codes are Insufficient Balance, Incorrect PIN, Do not Honor etc.

Technical Decline (TD) – Transaction declines that are attributable to technical shortcomings like connectivity issues, switch unavailability, incorrect message data elements etc are classified under TD. A few indicative sample reason codes are Invalid response, Issuer or Switch is inoperative, etc.

Issuer Name - Bank issuing the card to the customer.

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Sr No NPCI Uptime (Including scheduled and unscheduled downtime) NPCI Unscheduled Downtime (in mins) No. of incidents
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Sr No Name of the Member Bank Incident Count Downtime (in hours)

Note :

  • During the above mentioned period of Bank’s downtime, intermittent declines are also considered
  • Incident/downtime criteria - Transactions declining more than 1 Lac and duration more than 30 minutes