NEW HR INITIATIVES


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BUDS – the AI Enabled HR Chatbot for NPCI

BUDS, the AI powered HR friend was launched in November 2020 as a major step in NPCI 2.0 Transformation Journey through HR Digitization initiatives. BUDS has been interacting with employees - be it for responding to queries or resolving issues through the Smart Ticketing system or providing the information about the relevant SPOCs or sharing Organizational updates. BUDS has been a constant companion in your journey of serving the nation with pride.


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The following are some of the major features of BUDS:

HR bytes newsletter March 2021

HR Bytes e newsletter March 2021 march HR Bytes March 2021 Edition V2 PNG 48

ACE – the Reward and Recognition Program for NPCI

ACE (Achievements, Celebrations & Expressions) is the new Reward & Recognition program of formal and informal initiatives that will help build an engaged, productive, performance driven and learning organization.


It has been instituted with the following objectives:

1. To recognize exceptional achievements in systematic manner and to reinforce and institutionalize a culture of meritocracy and positivity.

2. To communicate a set of behaviours which the organization aims to encourage and which are in pursuance of the mission and vision of the organization and to establish elements of fairness, transparency and enablement into the system of recognition.

3. Instil a sense of ‘pride of belongingness through contribution’ in every member of the organization.

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The following is the list of awards as part of the program:

HR eNewsletter march 2021
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HR Bytes e newsletter March 2021 march program table 03