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UPI Biometric Authentication FAQs

Customer FAQs
What is Pay by Points on UPI?

Pay by Points is a new UPI feature that allows RuPay Credit Card holders to redeem accumulated credit card reward points directly while making payments at merchant outlets through UPI Apps.

Which cards are eligible for this feature?

Currently, the feature is being rolled out for RuPay Credit Cards linked on UPI. Availability may depend on individual card issuers.

How can I check my available reward points?

During checkout on a UPI App, users can click "Check Reward Points" to fetch their available points from the issuer bank.

Can I pay the full amount using reward points?

Yes. If sufficient reward points are available, the entire bill can be paid using points. Otherwise, a split payment will be made between reward points and the credit account.

What happens if the transaction is refunded or reversed?

If a transaction settled using reward points is reversed, the issuer will credit back the equivalent points (or adjust against the customer's card account, as applicable).

Is there any extra charge for using reward points on UPI?

No. This feature is offered at no additional cost to customers or merchants.

Can I combine reward points with cashback or offers?

Yes. The system supports split tags (PURCHASE, CASHBACK, POINTS), allowing flexible adjustments.

Which types of points can I use?

Credit card reward points, loyalty program points, and cashback points from participating programs.

Can I combine points with cash payments?

Yes, if you don't have enough points to cover the full amount, you can pay the balance with your regular UPI account.

Do points expire when linked to UPI?

No, UPI doesn't change your points expiry rules. They still expire according to your original credit card or loyalty program terms.

What's the conversion rate for points?

This depends on your specific credit card or loyalty program. The UPI app will show you the cash value before you confirm payment.

Can I see my points balance in UPI apps?

Yes, linked points accounts will show current balances in your UPI app.

Can I earn points on UPI transactions?

This depends on your credit card or bank's reward program policies for UPI transactions.

Business FAQs
How does settlement happen for merchants?

Merchants receive the full transaction amount as per the standard UPI settlement process. The split between reward points and credit card debit happens internally between the issuer and NPCI.

Do we need special integration to accept points?

No additional integration is required. Points payments work through the standard UPI merchant acceptance process.

How are refunds handled for points payments?

Refunds are processed back to the customer's original payment method - points are credited back to their rewards account.

Can we drive customer loyalty by accepting reward points?

Yes, merchants can drive customer loyalty by accepting reward points directly through the UPI payment system.

Are transactions processed over UPI rails?

Yes, all transactions are processed over UPI rails with existing authentication and settlement cycles, ensuring security and reliability.