*99# Product Overview


Product Overview

*99#, a USSD based mobile banking service of NPCI was initially launched in November 2012. The service had limited reach and only two TSPs were offering this service i.e. MTNL & BSNL.Understanding the importance of mobile banking in financial inclusion in general and of *99# in particular, various regulatory/trade bodies came together to ensure on boarding of all TSPs on *99# (USSD 1.0). With the wider ecosystem (11 TSPs), *99# was dedicated to the nation by Hon’ble Prime minister on 28th August 2014, as part of Pradhan Manti Jan Dhan Yojna.

NPCI launched Unified Payments Interface (UPI) with member banks on 25th August, 2016. UPI allows account holders across banks to send and receive money using a unique id known as UPI id or payment address. UPI allows users the facility to generate their own UPI ID. Besides UPI ID, user can also send money using the conventional financial address i.e. Account number + IFSC and also, through emerging option of AADHAAR number. Conceptualized as a mobile application based solution primarily catering to internet compatible phones ( smart-phone users) , UPI is now available for non-internet based mobile devices ( smartphone as well as basic phones ) in the form of dialing option (*99# ) and is known as USSD 2.0 .This functionality i.e. USSD 2.0 is launched along with BHIM on 30th December 2016.

*99# service has been launched to take the banking services to every common man across the country. Banking customers can avail this service by dialing *99#, a “Common number across all Telecom Service Providers (TSPs)” on their mobile phone and transact through an interactive menu displayed on the mobile screen. Key services offered under *99# service include, Sending and Receiving interbank account to account funds, balance enquiry, setting / changing UPI PIN besides host of other services. *99# service is currently offered by 41 leading banks & all GSM service providers and can be accessed in 13 different languages including Hindi & English. *99# service is a unique interoperable direct to consumer service that brings together the diverse ecosystem partners such as Banks & TSPs (Telecom Service Providers).

It is a common technology platform developed by NPCI which allows the Banks and TSPs to seamlessly integrate with each other to provide banking services to the customers at large over the mobile phones (basic as well as smartphone).

Currently, following Financial, Non-financial and Value Added Services (VAS) are offered through *99# service.

Financial Services Sending Money using Mobile No
Sending Money using UPI ID
Sending Money using Aadhaar No.
Sending Money using Account No. + IFSC
Requesting Money using UPI ID / Mobile No.
Non-Financial Services Account Balance
Change UPI PIN
Last 5 transactions
Value Added Services(*99*99#) Aadhaar linking Status
PMJDY A/C Overdraft Status

Features of *99# Service

  • Uses USSD as the access channel that works across all GSM handsets (smartphone or otherwise)making it reach the last mile user
  • Supports menu-based applications that is easy to maneuver for the users
  • Does not require data connectivity (works on signaling channel) that makes it high availability service
  • Round the clock availability (works even on holidays)
  • Accessible through a common code *99# across all GSM Operators and mobile handsets
  • Additional channel for using BHIM app and key catalyst for financial inclusion