NETC Consumer FAQs

Faq

What is FASTag?

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. The tag can be purchased from Tag issuers bank and can be link to the Saving or prepaid account. 

What is NETC?

National Electronic Toll Collection (NETC) system enables the electronic payment of highway tolls. It provides an electronic payment facility to customer to make the payments at national, state and city toll plazas by identifying the vehicle uniquely through a FASTag.

What are the benefits of using FASTag?

  • Ease of payment – No need to carry cash for the toll transactions, saves time
  • Online Recharge – Tag can be recharged online through Credit Card / Debit Card / UPI / NEFT or Net banking
  • SMS alerts for toll transactions, low balance, etc.
  • Online Portal for customers

Is there any discount / cashback on toll payments using FASTag?

Currently there is cashback offer of 2.5% from NHAI on all Toll payments done using FASTag and this cashback offer is valid till March-2020. The cash back amount will be credited back in the tag-linked account on a monthly basis. 

How can I buy FASTag?

  • You may visit any of the Point of Sale (POS) locations of the certified issuing banks (ICICI Bank, Axis Bank, IDFC Bank, State Bank of India, HDFC Bank, Union Bank of India, KVB, Fino Payments Bank, Yes Bank, Nagpur Nagarik Sahakari Bank, Kotak Mahindra Bank, Syndicate Bank, Federal Bank, South Indian Bank, Indusind Bank , Bank of Baroda, Saraswat Bank, PMC Bank, PayTM Payments Bank, PNB, Equitas Small Finance Bank ,City Union Bank,Airtel Payments Bank ) at Toll Plazas or Banks’ sales offices to get your tag account created.
  • Alternatively, you can reach out to the Issuing Bank Customer Care numbers to identify the closest POS location. Please refer the respective Issuer bank website.

What is the validity of FASTag?

The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your usage.

What are the charges for FASTag?

FASTag is issued by Issuing Banks and charges are decided by Member banks as per their internal policy. However, the actual tag issuing charges are defined as 100/- rupees. Please check the 'Fees and Charges' section of the respective Issuer Bank website for more details.

What are the documents needed to apply for FASTag?

You need to submit the following documents along with the application for FASTag:

  • Registration Certificate (RC) of the vehicle.
  • Passport size photograph of the vehicle owner
  • KYC documents as per the category of the vehicle owner
  • Issuing bank representative will provide you an application form, which you need fill and submit.
  • A valid driving license would be sufficient for Address & ID proof.

How can I recharge my FASTag account?

You can recharge your FASTag account by making payment through online /through Credit Card/ Debit Card/ NEFT/ UPI or Internet Banking.

Is there any minimum value for FASTag recharge / top up?

Yes, the minimum recharge amount is Rs.100.00.

How do I generate/ reset my FASTag username and password?

Please check the generate/reset password policy with your issuing bank. You may call your Issuing bank toll-free Customer Care for assistance.

Which are the roads where the tag can be used?

FASTag is presently operational at 500+ toll plazas across National & State Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. More toll plazas are getting added every month, you can see the list of plazas in the 'Active Toll Plazas' section on www.ihmcl.com website.

How do I update my Vehicle number in the system?

Please check the process of updating the vehicle number with your issuing bank. You may call your Issuing bank toll-free Customer Care for assistance.

I have two vehicles. Can I use one FASTag for two vehicles?

No, you will need to take two separate FASTag for the two vehicles.

Do I need to use any specific lane at the toll plaza for FASTag?

Yes, you will have to use the lanes demarcated for FASTag users. Only the marked lanes have the required RFID infrastructure installed to read your FASTag. In case you enter a cash-only lane, the FASTag will not be read and cash needs to be paid.

How would I cross toll plaza, if ETC equipment are not working?

In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call your issuing bank customer care and report the issue.

How would I know that the correct user fee has been deducted from my FASTag account?

You will receive an SMS alert on your registered phone number for each transaction and balance is deducted from your FASTag account. You can also check the toll fare on the NHAI website for your respective toll plazas.

How would I report an incorrect deduction and how will I get back the excess money deducted?

You can report an incorrect deduction by calling your Issuing Bank Customer Care Helpline number written on the FASTag. The Issuing Bank will review your request and if found correct, bank will revert the incorrect deduction.

How I Can avail a monthly pass?

The monthly pass facility is specific to each toll plaza. You may call your Toll Free customer care to check the details. You can also avail Monthly Pass Facility on NHAI website. 

What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?

You should report the damage or loss of tag to your bank and request for new tag. The balance amount of the old tag-linked account can be transferred to the new tag account.

Why the FASTag user fees (toll) rate is different at 2 Toll Plazas?

User fees on a particular toll plaza is based on distance between that plaza, type of highways & type of vehicle you are driving.

How do I block my FASTag account, in case my vehicle is lost?

You can call your Issuing Bank customer care numbers and block your FASTag account.

Can FASTag be used for passage through toll plazas on the state highways?

FASTag can be used on few of the state highway toll plazas. You can check the list of plaza on www.ihmcl.com. Website.

Why full user fee (toll) is to be paid although we travel a small length on the project road?

In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only is collected.

I reside within 10 km of a particular toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Concessionaire/Acquiring Bank POS location to validate your eligibility of local pass. Once it is verified by the respective toll plaza, you may avail the concession on the FASTag assigned to your vehicle.

What is normal minimum distance between two adjacent Toll Plazas?

As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.

Why are the toll rates different for different vehicle categories?

Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and type of use (commercial/personnel) of a vehicle.

In case of harassment/ misconduct/ discourteous/ rude behavior of toll collection staff, what should we do?

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported at etc.nodal@ihmcl.com or call on toll free number 1033.