Business Continuity Management

In NPCI, Business Continuity Plan is equipped to minimize/nullify wherever possible the IMPACT of service outages on its business, caused by factors beyond control (e.g., natural disasters, man-made events), and to restore services to the fullest extent possible, within a minimum time frame.

NPCI is committed to protecting the interest of its customers and stakeholders with uninterrupted services. NPCI successfully accomplished and received ISO22301:2012 Business Continuity Management System (BCMS).

NPCI is committed to ensure an effective BCMS as a mechanism to restore and deliver seamless services at an acceptable level, in the event of any disruption. The BCM framework at NPCI addresses measures to minimize the risk, loss, and the duration of the disruption to business operations, caused due to any outages or disasters, and also satisfies applicable regulatory requirements. As a part of the BCM approach, critical business operations and major causes of interruption are identified, and procedures are developed to ensure business continuity objectives are achieved.

There is a formally defined Business Continuity Risk Management Approach in place which identifies, assesses, and provides an effective strategy to mitigate major business continuity risks. The BCP is reviewed at regular intervals with a view towards continual improvement, to ensure it stays relevant to changes in critical business systems and services.

NPCI BCP aims at a balanced approach where the cost of risk reduction complements the recovery options. For Continual improvement, NPCI applies suitable methods to monitor the BCMS implemented within the organization. The organization continually strives to improve the effectiveness of its BCMS.