ABOUT US

About Us

National Payments Corporation of India (NPCI), an umbrella organisation for operating retail payments and settlement systems in India, is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA) under the provisions of the Payment and Settlement Systems Act, 2007, for creating a robust Payment & Settlement Infrastructure in India.

Considering the utility nature of the objects of NPCI, it has been incorporated as a “Not for Profit” Company under the provisions of Section 25 of Companies Act 1956 (now Section 8 of Companies Act 2013), with an intention to provide infrastructure to the entire Banking system in India for physical as well as electronic payment and settlement systems. The Company is focused on bringing innovations in the retail payment systems through the use of technology for achieving greater efficiency in operations and widening the reach of payment systems.

The ten core promoter banks are State Bank of India, Punjab National Bank, Canara Bank, Bank of Baroda, Union Bank of India, Bank of India, ICICI Bank, HDFC Bank, Citibank N. A. and HSBC. In 2016 the shareholding was broad-based to 56 member banks to include more banks representing all sectors.

NPCI, during its journey in the last seven years, has made a significant impact on the retail payment systems in the country. Dedicated to the nation by our Hon’ble President, Shri Pranab Mukherjee, endorsed by the Hon’ble Prime Minister, Shri Narendra Modi and later made the card of choice for the ambitious Pradhan Mantri Jan Dhan Yojana, RuPay is now a known name.  With Immediate Payment Service (IMPS), India has become the leading country in the world in real time payments in retail sector. Needless to mention, National Financial Switch (NFS) and Cheque Truncation System (CTS) continues to be the flagship products of NPCI.  Unified Payments Interface (UPI) has been termed as the revolutionary product in payment system and Bharat Bill Payment System (BBPS) has also been launched in pilot mode. The other products include RuPay Credit Card, National Common Mobility Card (NCMC) and National Electronic Toll Collection (NETC). With these products the aim is to transform India into a ‘less-cash’ society by touching every Indian with one or other payment services.  With each passing year are moving towards our vision to be the best payments network globally.

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Background

BPSS at its meeting held on September 24, 2009 had given an in-principle approval to issue authorization to NPCI for operating various retail payment systems in the country and granted Certificate of Authorization for operation of National Financial Switch (NFS) ATM Network with effect from October 15, 2009. NPCI had deputed its officials to IDRBT Hyderabad and had taken over NFS operations on December 14, 2009. Membership regulations and rules had been framed for enrolling all banks in the country as members. This was done so that when the nation-wide payment systems are launched, all would get included on a standardized platform.

A Technical Advisory Committee was constituted with two eminent professors of IIT, Mumbai. Prof. N.L. Sarda is the Chairman and Prof. G. Sivakumar is the Co-Chairman of the Technical Advisory Committee. Members in these committees are from banks at the level of Deputy General Manager and Asst. General Manager.

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Values

The values define the success of most of the companies. At NPCI, our values have shaped our culture, our work ethics, and our decisions; helping us push our limits and strives for a better today thus laying the foundation for a successful tommorrow.

As you dive deep into our core values you will explore what defines us and our work environment:

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  • Passion For Excellence:

    In our passionate quest for excellence, we do all that is needed to deliver value to our stakeholders: total commitment to their success would mean being accountable to the promises made or implicit, and being proactive and innovative. We believe in always remaining agile and setting standards that others adopt or learn from through creativity and constant innovations.

  • Integrity:

    Integrity, for us, means and includes fairness, mutually trusting relationships, belief in inclusiveness and being non-discriminatory, and honest in all our transactions: internally within NPCI and with the external world. Acting with integrity is key to building and maintaining trust. And, trust and credibility become brand values that will help us fulfil our vision “to be the best payments network globally”.

  • Customer Centricity:

    We strive to provide the most positive and seamless experience to all our customers, irrespective of size, location, level of interphase et al. We pre-empt our customers’ likely future needs and expectations and bring about innovations in our products and services, in proactive anticipation even before the need has arisen.

  • Respect:

    We believe that treating people with respect and dignity is the key to developing and maintaining enduring relationships on which strong, collaborative partnerships with all other stakeholders are built. We value and celebrate people diversity. Being respectful also means that we trust our people with the requisite authority to deliver on clearly defined accountabilities.

  • Collaboration:

    Collaboration is about bringing people together and working jointly with them. It involves soliciting others opinion/inputs & ensuring their willing participation. Underlying reasons for the conflicts are brought to the surface and confronted in a ‘collaborative spirit’. Problems are resolved collectively. Requisite/relevant and useful information is openly shared with others. This creates an environment that enhances cross – organizational exchange of ideas and information.