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   :: Bharat Bill Payment System (BBPS) » About Us & Background
   ::About BBPS
BBPS stands for Bharat Bill Payment System. The Bharat bill payment system is a Reserve Bank of India (RBI) conceptualised system driven by National Payments Corporation of India (NPCI). It is a one-stop payment platform for all bills providing an interoperable and accessible “Anytime Anywhere” bill payment service to all customers across India with certainty, reliability and safety of transactions.

BBPS a One-stop access: BBPS has multiple modes of payment and provides instant confirmation of payment via an SMS or receipt. BBPS offers myriad bill collection categories like electricity, telecom, DTH, gas, water bills etc. through a single window. In future biller categories may be expanded to include insurance premium, mutual funds, school fees, institution fees, credit cards, local taxes, invoice payments, etc. An effective mechanism for handling consumer complaints has also been put in place to support consumer regarding any bill related problems in BBPS.

Different Payment Channels

BBPS transaction can be initiated through multiple payment channels like Internet, Internet Banking, Mobile, Mobile-Banking, POS (Point of Sale terminal), Mobile Wallets, MPOS (Mobile Point of Sale terminal), Kiosk, ATM, Bank Branch, Agents and Business Correspondents.

Different Payment Modes

BBPS facilitates myriad payment modes enabling bill payments. The payment modes options facilitated under BBPS are Cards (Credit, Debit and Prepaid), Account transfer, IMPS, Internet Banking, UPI, Wallets, AEPS and Cash.

Bill payment is a major component of the retail payment transactions in India, and is characterized by the presence of large number of billers, who provide a variety of payment options to their customers. According to information available on the RBI website, the top 20 cities are generating INR 6,223 billion in bill payments every year – and over 70% of these transactions are still predominantly being carried out by cash or cheques. In addition, the present bill payment infrastructure in India is largely biller-specific in terms of modes of payment accepted and channels supported, and is still to support an ‘anytime, anywhere’ payment option to customers.

These opportunities have been identified by various organizations that have aggregated various billers to provide a single platform to make all these payments. As the next logical step in the evolution of the bill payment ecosystem, there is a need for an integrated bill payment system in the country that offers interoperable and accessible bill payment services to customers through a network of agents, allows multiple payment modes and provides instant confirmation of payments.

The Bharat Bill Payment System (BBPS) will function as a tiered structure for operating the bill payment system in the country under a single brand image. National Payments Corporation of India (NPCI) will function as the authorized Bharat Bill Payment Central Unit (BBPCU), which will be responsible for setting business standards, rules and procedures for technical and business requirements for all the participants. NPCI, as the BBPCU, will also undertake clearing and settlement activities related to transactions routed through BBPS. Existing bill aggregators and banks are envisaged to work as Operating Units to provide an interoperable bill payment system irrespective of which unit has on-boarded a particular biller. Payments may be made through the BBPS using cash, transfer cheques, and electronic modes.

The BBPCU will not own any transaction financially from a payment system perspective, working only as a medium to connect multiple billers and agents through various Operating Units. In addition to setting standards and ensuring transaction security for the entire ecosystem, it will also ensure that queries, requests and complaints raised by customers are monitored and resolved on time. The BBPS will act as an independent brand and is expected to increase the confidence level of the customers with respect to transaction convenience, security, reliability, accessibility and affordability.

For any BBPS related query email us to bbps@npci.org.in

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